Start: ASAP – Part-Time | Full-Time from August
SmartHostels is looking for a friendly and reliable Receptionist to join our team at Smart Hyde Park View, one of our vibrant hostels in the heart of London.

JOB SUMMARY:

We are looking for an enthusiastic and customer-focused Day/ Evening Shift Receptionist to join our team. The ideal candidate will be responsible for handling front desk operations, assisting guests with their needs, and ensuring smooth day-to-day running of the hostel.

SKILLS AND EXPERIENCE:

• Previous experience in a receptionist or customer service role (hospitality industry preferred)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and ability to handle stressful situations
• Proficiency in using booking systems and Microsoft Office
• Ability to multitask and work in a fast-paced environment
• Fluency in English (additional languages are a plus)
• Friendly, professional, and approachable personality

• Welcome guests and assist with check-in and check-out procedures
• Handle bookings, inquiries, and customer requests in person, via email, and over the phone
• Provide information about hostel services, local attractions, and transport options
• Process payments and maintain accurate records of transactions
• Address and resolve guest complaints professionally
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Follow hostel policies and safety procedures