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RECEPTIONIST at Sonoma Specialty Hospital

Sebastopol, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

21.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Multi-line phone system, Clerical work, Computer literacy, Keyboard skills, Written communication, Verbal communication, Conflict resolution, Medical terminology, Front office procedures, Data entry, Record keeping

Industry

Medical Practices

Description

Description PART-TIME, WEEKEND AVAILABILITY REQUIRED Position Title: Front Desk Receptionist Department: Hospital Administration Reports To: COO/Director Case Management FLSA Status: Non-Exempt Job Summary: The Front Desk Receptionist is responsible for greeting visitors and directing patients/visitors into the appropriate areas of Sonoma Specialty Hospital, as well as accepts, screens and routes incoming calls to the appropriate department or persons. Job Duties: · Greet all visitors, patients, and vendors with a professional and empathetic demeanor. Issue visitor passes, maintain the visitor sign-in log, and direct or escort guests to their destinations. · Answer a multi-line phone system, screen and forward calls, take clear and accurate messages, and provide basic information such as room numbers, directions, and visiting hours. · Exhibit excellent customer service, project a warm and positive attitude, and express empathy when interacting with concerned family members. · Receive, sort, and distribute mail. Maintain office supplies for the front desk and coordinate with materials management if stock is low. · Communicate effectively with physicians, nurses, and administrative staff to ensure smooth facility operations. Requirements Education: • High School Graduate or Equivalent preferred Qualifications preferred: • 1 year clerical - front office experience. • Must be computer literate with good keyboard skills. • Strong written and verbal communication skills. • Experience handling irate patients/visitors and dealing with conflict. • Knowledge of front office procedures in a medical office setting. • Knowledge of medical terminology. • Must have the ability to understand and follow established procedures. • The ability to use good judgment in the course of contact with physicians, patients and staff.

Responsibilities

The receptionist is responsible for greeting visitors and patients while managing the front desk operations of the hospital. They also handle incoming calls, route inquiries, and perform general administrative tasks like mail distribution.