An exciting opportunity has arisen for a Receptionist to work at Queens Resource Centre for the Croydon Directorate South London and Maudsley NHS Foundation Trust. Working closely with the Facilities Coordinator.
The successful applicant will have good organisational, communication and interpersonal skills and will also be able to deal with enquiries professionally. You will communicate with patients, carers and visitors as well as SLAM staff and health professionals. The post holder will be comfortable with IT and be keen to learn new software packages and processes.
This is a challenging role, working on the reception desk and dealing with sensitive calls, meeting Service Users, Carers and SLaM staff on a daily basis. You must be able to demonstrate the ability to use your initiative when necessary.
Please see the job description and person specification for further information.

COMMUNICATIONS AND WORKING RELATIONSHIPS:

You will communicate with patients, carers and visitors as well as SLAM staff and health professionals. You will liaise with contractor representatives, other estates professionals and clinical representatives, estates officers and team leaders, porters and security staff.
The post holder will work Monday – Friday 09:00 – 17:00, exact hours according to local requirements.
This role is primarily aimed at providing a service at Queens Resource centre
The post holder may be required to travel and work at other sites if necessary.
General
All employees are expected to comply with statutory requirements and the Trust’s employment policies while carrying out their work.
Equal opportunities
The post holder must at all times carry out his/her responsibilities with due regard to the Trust’s Equal Opportunities Policy
Performance Review
Overall performance will be formally assessed and reviewed regularly, with additional informal assessment taking place as necessary.
Health and Safety
All employees are subject to the Health and Safety at Work Act. The post holder is required to pro-actively comply with their duties as described by the Trust Policy and objectives for health and safety
Confidentiality
All employees are required to work in a confidential manner in all aspects of their work.
Receive and greet service users and visitors in an efficient, calm, tactful and courteous manner, reassuring patients who can be distressed and confused, and seeking assistance as appropriate. As the first person visitors to the building encounter it is important you make them feel welcome.
To immediately inform the relevant members of staff of their visitor/patient’s arrival, keeping patients and visitors informed of any delays.
To deal professionally with queries from visitors and telephone callers, providing a rapid response and dealing with enquiries efficiently, forwarding calls as appropriate. Understand the importance of tone, pace and volume when communicating with patients, visitors and staff

Please refer the Job description for details