The receptionist plays an important role and is the first face to face contact for service users, and visitors to the St Giles building. We require an experienced receptionist to work on this busy reception that can provide a professional service both on the telephone and to callers to the office building. The successful applicant should have excellent time keeping and sickness record. They should be courteous, friendly and have a polite manner and be able to take and relay message accurately. The post holder would be expected to undertake improvements to the reception area and keep the reception area tidy. There may be some basic administration tasks in this role.
This position is for 30 hours a week, four days from 9 - 5 pm. Tuesday to Friday.
Answering the telephone and email queries.
Meeting and greeting service users and visitors.
Reactivating ID badges as required.
Dealing with couriers, deliveries, collections, post etc.
Maintaining and updating the reception folder and logging the panic alarm details.
Reporting maintenance issues.
Maintaining and improving the reception area as necessary.
Updating the telephone, signing in lists etc as required.
Benefits of working at South London and Maudsley NHS Foundation Trust :
Comprehensive pay, pensions and leave package, dependent on role and length of service.
Range of flexible work options.
NHS discounts of up to 10% from well known brands.
Career development through several programmes e.g. mentoring, coaching , and other programmes..
Counselling services.
Wellbeing Events.
Cycle to work scheme.
Season Ticket loan.
Staff restaurants.
To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner, screening and re-routing calls as appropriate, taking clear, and concise messages and dealing with general enquiries as necessary.
To maintain the reception area, e.g. replenishing leaflets etc. Overseeing the signing in of service users, visitors to the St Giles building.
To allocate and book meeting rooms.
To work independently and ensure that daily task are completed in a timely manner.
To report maintenance queries to the Trust Estates and Facilities Department.
To participate in administration meetings as required.
To participate in development and training as identified through the appraisal and supervision process.
To ensure that all information systems on the reception are kept up to date.
To be responsible for service improvement of the reception area.
To attend and participate in all identified mandatory training.
To ensure all duties are carried out in line with Trust policy.
To carry out other duties as appropriate to the grade as required and requested by the St Giles Business & Admin Managers

Please refer the Job description for details