Receptionist at SPS-North America

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

25.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organizational Skills, Time Management, Confidentiality, Attention To Detail, Problem-Solving, Multi-tasking, Prioritization, MS Office, Multi-phone Line Systems, Kastle System, Mail Distribution, Hospitality Support, Facilities Support, Meeting Coordination

Industry

Outsourcing and Offshoring Consulting

Description

Job Title: Receptionist Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience. Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Main Functions: Serve as the primary reception/concierge point of contact, answering all calls and correspondence and delivering an exceptional customer service experience to employees, clients, vendors, and visitors. Manage the front desk, reception area, and conference center to ensure a polished, organized, and welcoming environment. Greet, register, and announce visitors; ensure NDA compliance and coordinate building access using the Kastle system. Issue and manage temporary badges, access cards, parking passes, and maintain accurate Kastle key and access inventories. Schedule and manage conference rooms, perform meeting and event set-ups and breakdowns, and coordinate catering and logistics. Partner with IT/AV teams to ensure seamless meeting coverage and assist with basic conference room technology support. Provide light facilities and hospitality support, including assisting with troubleshooting tickets, ordering and stocking supplies, and maintaining kitchen and service areas. Receive, track, and distribute mail and packages; cross-train with Mail Services to support sorting and distribution as needed. Monitor office supplies, guest services equipment, and office presentation; submit service requests and coordinate with Facilities and building management. Maintain professionalism, discretion, and composure when handling sensitive or confidential information, and proactively support special projects as needed. Competencies: Driven by client satisfaction Strong integrity, solid business ethics Excellent communication skills Expert in customer service skills, professional attitude, and appearance Good organizational skills Ability to maintain confidentiality Strong attention to detail Strong aptitude in effectively managing time and on-going tasks Results-oriented Works well with people both internal (SPS) and external (assigned client) Fast learner Good at following instructions and handling change and/or adverse situations in customer service environments Qualifications and Education Requirements: High School Diploma (or equivalent) required. 1-3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience. Ability to work assigned work hours determined by the manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem-solving. Superb written and verbal English communication skills. A strong task-driven personality driven by customer satisfaction. Ability to multi-task and prioritize tasks, assignments, and customer needs. Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas. Required to maintain an overall professional appearance and attitude. Adhere to all policies and procedures required. Physical Demands: Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). Ability to lift or move 40 lbs. or greater frequently. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $23—$25 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Responsibilities

The Receptionist serves as the primary point of contact, managing the front desk, greeting visitors, answering calls, and ensuring a welcoming environment while coordinating building access and conference room logistics. This role also involves cross-training to assist with mail operations, light facilities work, and stocking supplies based on operational needs.