Receptionist at St John of God Health Care

, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

68744.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Switchboard operations, Customer service, Emergency response, Administrative tasks, Communication skills, Conflict resolution, Computer systems proficiency, Security monitoring, Data entry, Paging equipment operation

Industry

Hospitals and Health Care

Description

Your role at St John of God Subiaco Hospital St John of God Subiaco Hospital is seeking an enthusiastic and professional Receptionist to be the welcoming face of our Subiaco campus. In this role, you will be responsible for providing a highly professional standard of reception and switchboard customer service to all hospital clientele and caregivers. The role is offered on a permanent part-time basis, working up to 30 hours per week The Position: Respond in a fast efficient manner to all emergency calls via switchboard and implement required procedure. Initiate cardiac and respiratory arrest, medical emergency, and Chest Pain Clinic paging in accordance with hospital policies and procedures, provide an efficient internal and external paging service to all page holders, and deliver clear announcements via the Public Address (PA) system in line with hospital requirements Provide calm, professional reception services by greeting and assisting patients and visitors in line with the hospital’s service ethos; manage emergency admissions in accordance with policy; complete administrative tasks such as printing inpatient lists, issuing parking tickets, and processing courier requests; screen after-hours visitors; and maintain a safe front‑of‑house environment by locking doors as required, monitoring security screens and alarm boards, and reporting incidents to relevant personnel. Ensure patient and contact information is accurate and current on webPAS & Internal Directory, by promptly advising the Team Leader, Ward, Admissions, or PHIS of any changes relating to admissions, transfers, or discharges, and maintain up‑to‑date knowledge through regular review of memos, reports, noticeboards, and the Communications book. You will bring demonstrated experience delivering high‑quality reception or front office customer service in a busy environment, including switchboard operations. You will be confident using computer systems and proficient with paging and security equipment, with well‑developed verbal and written communication skills to manage enquiries, handle conflict professionally, and prepare routine correspondence, reports, and memos. You will also display strong customer service skills, with flexibility, tact, and diplomacy, supported by effective planning and organisational abilities to prioritise tasks and manage competing demands. A proactive approach, the ability to use initiative, work with minimal supervision, and a genuine commitment to our service ethos are essential for success in this role. Above all, patients will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: $61,314 to $68,744 (pro rata for part-time) plus 12% superannuation A permanent part time position Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasing work related expenses self-education and additional superannuation A healthy work-life balance through flexible work options, additional purchased leave & well-being programs Employee discount on St John of God Hospital & Medical Services and Private Health Insurance Employee support through our dedicated free Employee Assistance Program (EAP) Access to a range of Lifestyle, Health & Wellbeing rewards and discounts 14 weeks Paid Parental Leave (WA) For enquiries contact Teshia Coe, Coordinator Patient Admissions on (08) 9382 6011 Position may be filled before closing date if a suitable candidate is identified Please note: If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes. At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible. As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don’t need to be Catholic to work with us. When you start or continue your career with us you also get the chance to make a difference in the care of our patients and clients. We offer opportunities to work in our hospitals, directly with doctors and nurses, in the community, or from any of our locations across Australia.

Responsibilities

The receptionist will provide professional customer service, manage switchboard operations, and handle emergency paging procedures. They are also responsible for administrative tasks, maintaining accurate patient records, and ensuring a secure front-of-house environment.