Receptionist at St Vincents Health Network Sydney Public Hospital

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication, Problem-Solving, Discretion, Patient Handling, Empathy, Healthcare Experience, Issue Resolution, Patient Advocacy, Expectation Setting

Industry

Hospitals and Health Care

Description

Job Description: Better and fairer care. Always. We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services. Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs. About the role: This role will sit in our Ambulatory Care Unit and will be part time - 24/32 hours a week and may include extra cover if needed. Respond to patient queries across multiple channels (email, SMS, in person, and phone). Provide accurate, clear, and timely information. Collaborate with our clinical team to resolve issues. Advocate for patient needs Deliver a seamless, 5-star patient experience through clear communication and realistic expectation-setting. What We’re Looking For Proven experience in customer support or similar roles. Outstanding communication and problem-solving skills. Ability to handle sensitive information with discretion. A patient, positive, and empathetic approach. (Preferred) Experience in healthcare, with an understanding of the sensitivities involved. Why work at St Vincent’s? Join us on our mission to provide care to all, including the most at-risk people in our community Discounted access to many gyms for you and your family with Fitness Passport Access to discounted private health insurance with Medibank Access to a government salary sacrifice program. Make a proportion of your salary tax-free Committed to financial support for educational development, scholarship programs, paid study leave About the hospital In this role you will be based at St Vincent’s private hospital, Darlinghurst. A state-of-the art hospital in a beautiful inner-city location Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches Closely partnered with universities & affiliated research institutes, many of which are located on-campus Groundbreaking technologies, including world-first robotic-assisted surgeries Highly specialized services in orthopaedics, heart and lung, head and neck, neurosurgery, urology, vascular surgery, upper GI/hepatobiliary surgery, ENT, colorectal surgery, gynaecology, neurology, plastic and reconstructive surgery, cancer services, and mental health Sponsorship / work rights for Australia Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role. Pre-employment checks Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations. Equal opportunity We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. As part of our commitment to reconciliation we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community. How to apply Please submit your resume. A cover letter is welcome but not required. Respectfully, this role is not open to recruitment agencies. For more information email Nurse Unit Manager -Justin Hussein via justin.hussein@svha.org.au Closing Date: 23 March 2026 11:59pm Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au View Reconciliation Action Plan Code of Conduct: View Code of Conduct Set up Job Alerts to see future opportunities that interest you. New users can click Create Account from the Sign-in screen. St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more. Click Forgot your password? from the Sign-in screen and follow the instructions to reset.

Responsibilities

This role involves responding to patient inquiries across various channels, including email, SMS, in person, and phone, while providing accurate and timely information. The receptionist will also collaborate with the clinical team to resolve issues and advocate for patient needs to ensure a seamless patient experience.