LOCATION DESCRIPTION

Billesley Manor Hotel & Spa is a luxury 4* hotel steeped in history. Set in 11 acres of Warwickshire parkland, the grade II listed building hosted William Shakespeare in 1599 with its heritage dating back to 1327.

QUALIFICATIONS:

• Previous experience in a hospitality or customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Proficiency in handling cash and credit transactions.
• Knowledge of reservation systems is advantageous.
• Commitment to delivering outstanding guest experiences.

• Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes.
• Uphold the highest standards of service throughout the guests’ stay.
• Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
• Stay informed about hotel occupancy to optimise room sales.
• Seize commercial opportunities by upselling within the department.
• Ensure accurate posting of charges with supporting documentation for guest accounts.
• Handle reservations in accordance with company and brand standards.
• Contribute innovative ideas for department and hotel enhancement.
• Maintain equipment safety and adhere to company guidelines and risk assessments.
• Address customer queries or concerns with professionalism and efficiency.
• Provide support to guests with inquiries, luggage, and booking services when needed.
• Foster positive working relationships with colleagues across the department and hotel.