SKILLS AND EXPERIENCE:

• Essential: Minimum 3 years of experience in a receptionist or front desk role
• Strong interpersonal and communication skills
• Ability to multitask and manage time effectively in a busy environment
• Experience with sales and upselling services confidently
• Experience using booking and scheduling software (highly regarded)
• Understanding of bookkeeping principles and Xero (highly regarded)
• Animal industry experience is preferred but not essential.
• Confident around dogs and cats of all breeds and sizes.
• Must have a current driver’s license and own reliable transport
• Availability to work Fridays, Saturdays, and Mondays is essential however other days may also be required
• Availability during school holidays, Christmas, Easter, and public holidays is important. While you may not be required to work every public holiday, flexibility is essential during these busy periods.

KEY RESPONSIBILITIES:

• Provide a warm and professional welcome to clients and their pets
• Answer phones and emails, schedule appointments, and manage bookings efficiently
• Perform a range of administrative tasks with high attention to detail
• Confidently upsell and cross-sell services and products
• Navigate booking software and digital tools with ease
• Collaborate with the team to ensure smooth day-to-day operations