ABOUT THE CANDIDATE

Applicants will have the following experience, qualifications and skills;

Essential:

• Educated to GCSE level, or two years working experience.
• Entry level knowledge of emails, Microsoft products.
• Ability to work effectively with others.
• Excellent organizational, time management, communication skills, and attention to detail.
• Ability to work with highly confidential information.

Desirable:

• NVQ or formal qualification in customer care.
• Team management of small team.
• Previous medical terminology training.
• Previous experience using SystmOne.
• Previous experience of working within the NHS.

ABOUT US

Vida Healthcare is one of Norfolk’s largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.
We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.

Vida Healthcare are currently looking for a reliable and hardworking person to join our reception team on a full-time basis. The role will be based predominately at our Valentine Road, Hunstanton Surgery.
The role will provide leadership and supervision for our patient support team, ensuring all reception and administration duties are performed.

Reporting to the operations manager, main responsibilities will include;

• Oversee the call queues, guide PST members calls are answered promptly on individual sites, and cross site cover.
• Oversee task management (TMT site specific), and online consultations services.
• Organise staff working patterns to ensure that the day-to-day routines are covered appropriately and ensure PST staff rotas are in place for relevant sites, include organise cover in the event of short notice absent of PST members.
• Authorise staff’s reimbursement claims.
• Provide training to new members of the reception team and provide support for any additional training needs of all PST staff, ensure patients are signposted to the most appropriate service.
• Be first point of contact for PST members to escalate items/issues to.
• Complete return to work interviews if appropriate and in a timely manner.
• Assist with probationary review and staff appraisals.
• Ensure the team are kept well motivated and communicate effectively with all team members.
• Be the first point of contact for patients wishing to make a verbal complaint.
• Assist with clinical rotas and make immediate changes due to GP/triage absence at short notice.
• Oversee room allocations as required.

For a more details job description, please see attached.