RECEPTIONIST

Oceana Hotels & Restaurants is a group of unique hotels and restaurants based in the beautiful region of South of England. Located in the dream location of award-winning sandy beaches of Bournemouth. We are a well-established hospitality business catering to the needs of thousands of guests each year and pride ourselves at delivering market leading guest experiences. We are a close-knit team of highly skilled and passionate hospitality professionals from diverse ethnic backgrounds which makes us a very exciting business to work with. We are looking for passionate talent to join Oceana Team and be part of a history of continued success.

JOB BRIEF

The Cumberland Hotel Bournemouth is looking for an experienced Reception Agent to join our team.
You will act as the ‘face’ of our company and ensure visitors receive a heart-warming welcome. You will also coordinate all front desk activities, including calls, reservations and guests’ services.
As a receptionist, you should combine a pleasant personality with a dynamic professional attitude . Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

REQUIREMENTS

· Proven work experience as a Receptionist
· Thorough knowledge of customer service and office management
· Excellent communication and people skills
· Good organizational and multitasking abilities
· Problem-solving skills
· High School diploma; additional certification is a plus

· Assist Reception Supervisor in all aspects of the department and ensure service standards are followed
· Consistently offer professional, friendly and engaging service
· Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
· Assist guests regarding hotel facilities in an informative and helpful way
· Follow department policies, procedures and service standards
· Handle complaints and specific customers’ requests
· Other duties as assigned