ABOUT US:

Rooted in local heritage, with a passion for first-class service, award-winning dining, and inspiring locations, the Cornwall Hotel Collection stands at the heart of Cornish hospitality. Comprised of three hotels – The Alverton’s historic hillside hideaway, The Greenbank’s enchanting waterfront setting, and The Falmouth’s iconic Victorian landmark – excellence lies at the heart of all that we do, this is an exciting time to join the collection!
At The Greenbank, nestled on Falmouth’s historic harbour, we pride ourselves on delivering exceptional Cornish hospitality in a stunning waterfront setting. Our dedicated team enjoys a dynamic and supportive work environment, where personal growth and professional development are encouraged. With panoramic views and a rich history dating back to 1640, The Greenbank offers a unique workplace experience that blends tradition with contemporary service excellence.
The Greenbank Hotel are seeking a professional and friendly Receptionist to join the team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service.

KEY SKILLS:

• GCSE Maths and English
• Excellent personal presentation
• Must be reliable and punctual
• Communicate effectively with the team and guests, including listening to instructions
• Previous experience in a customer facing role

JOB ROLE:

We are searching for a friendly, professional and well organised person to join our reception team at The Greenbank Hotel. The desired candidate will be a confident communicator and a great problem solver. Daily tasks include, but are not limited to, greeting guests, ensuring a smooth check-in/check-out process and handling telephone and email enquiries.
This is a full time position.
Shift pattern - 40 hours per week, working 5 over 7 days a week.

RESPONSIBILITIES:

• Greet and welcome visitors in a warm and professional manner.
• Answer incoming calls with excellent phone etiquette, directing calls to the appropriate personnel.
• Manage the reception area, maintaining a tidy and welcoming environment.
• Provide administrative support to various departments as needed.
• Respond to emails and other correspondence promptly.