We, at The Gateway Hotel, part of The iNUA Collection, are now seeking a passionate and professional Receptionist to join our team.
As the first point of contact for our valued guests, you will play a pivotal role in ensuring a memorable and positive experience.

QUALIFICATIONS:

• Previous experience in a hospitality setting, preferably within a hotel environment.
• A genuine passion for exceeding guest expectations and delivering exceptional service.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Strong organisational skills with a keen eye for detail.
• Proficiency with PMS like HotSoft and/or Opera.

• Welcome guests with a warm and friendly smile, ensuring a positive first impression.
• Efficiently check-in and check-out guests, processing payments and adhering to all company procedures.
• Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and professionally.
• Manage switchboard operations, directing calls and providing information to guests.
• Maintain a well-organised reception area, ensuring cleanliness and tidiness.
• May assist with administrative tasks, such as filing and photocopying.