DESIRABLE QUALIFICATIONS:

• Customer service NVQ level 2

EXPERIENCE:

• Working in a primary care environment
• Working with the general public

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to communicate effectively
• IT skills

RESPONSIBILITIES:

• Ensure confidentiality is maintained at all times.
• Possess excellent customer care skills.
• Be aware of and adhere to the practice fire policy and procedures.
• Cooperate with risk assessments and report any arising risks.
• Be a flexible team member, providing cover for other relevant staff during absences.
• Communicate effectively with other team members.
• Undertake any other duties appropriate to the post holder’s grade, experience, and competence.
• Participate in the Practice Development Plan review process and maintain a personal development plan.

MAIN TASKS:

• Serve as the first point of contact for visitors and patients.
• Process and effectively signpost patients to the appropriate healthcare professional.
• Use, update, and maintain the computerised appointment system.
• Organise and record home visits.
• Use, update, and maintain the computerised Prescribing system.
• Handle and respond to enquiries via telephone or email.
• Open, sort, and distribute incoming mail.
• Scan and manage hospital and clinic correspondence.
• Create, receive, and complete tasks between clinical and non-clinical staff.
• File patient records.
• Perform general photocopying tasks.
• Open and close the surgery.