The Mercantile Hotel has officially opened its doors in the heart of Dublin City and we’re growing our Front Office team! We’re now looking for a welcoming, professional, and service-driven Receptionist to join us as we continue to build a reputation for warm hospitality and excellent guest experiences.
This is a brilliant opportunity to join one of the city’s newest hotel teams and help shape a high quality, people first culture right at reception where every guest journey begins.

• Greet and welcome all guests with warmth and professionalism, creating a great first impression.
• Manage check-in/check-out procedures efficiently while ensuring all guest needs are met.
• Provide helpful information on hotel services, local attractions, and events in the area.
• Answer incoming calls, emails, and in-person queries in a prompt and courteous manner.
• Handle guest feedback with care and professionalism, working with management to resolve any issues.
• Work closely with the Reservations Manager to support room allocations and group bookings.
• Maintain a clean, organised, and safe reception area, following health and safety standards.
• Carry out administrative duties including billing, cash handling, and credit card transactions, following company policies.