The Metropole Hotel is seeking to recruit an experienced Full-Time Receptionist to join their team. If you have experience in a guest facing roles and love dealing with guests then this is the role for you.
This is an opportunity to join a hotel group where learning and development, internal promotion are key to how we work.

• Receive and register guests on arrival, using their names at all times adhering to laid down procedures e.g. SOP’s
• Ensure all documentation relating to the registration and checking out of guests is as per Trigon Hotel Group standard operating procedures
• Ensure that any reservations are correctly handled in line with rate management and any other selling guidelines
• Maximise in-house selling whenever possible and maintain an awareness of all sales opportunities
• Be thoroughly familiar with all company selling procedures and promotions
• Correctly post all pay-in vouchers from all departments
• Record all cash received
• Ensure the security of all property and cash
• Receive and record guests’ valuables for safety deposits and issue receipts
• Be aware of hotel room availability at all times
• Check and ensure the correctness of float
• Wear uniform provided by the company
• Maintain the highest level of personal and work cleanliness and hygiene
• Adhere to the company’s Code of Conduct
• Ensure work areas are kept clean, safe and tidy at all times
• Control the security of company’s stock and property
• Adhere to all regulations in respect of health and safety, hygiene, guest safety, fire regulations, emergency procedures etc
• Adhere to all regulations in respect of hotel policies and standards, i.e. mandates and food standards
• Carry out any reasonable request made by Management and hotel guests to the best of their ability
• Have a complete understanding of all aspects of computer operation, posting to accounts, daily business control and daily reports analysis
• Carry out the function of Reservations Coordinator if required
• Comply with any reasonable request by the Front Office Manager or Management
• Make themselves available for training and communication meetings for which advance notice will normally be given