Receptionist

at  The Smiles Studio

We are looking for a dental receptionist who is well presented, organised and friendly. We are a family run, mixed dental practice with 5 surgeries. We are looking for someone with the skillset to enhance our patient’s experience. We will offer full training, so dental experience is not essential, but the correct attitude is vital.
Reception duties include dealing with patients both face to face and over the phone, managing appointments and contributing to the overall smooth running of the practice.

YOUR SKILLS AND EXPERIENCE

• Ability to keep calm and professional in a fast paced environment
• The ability to be organise, multitask and be able to work under pressure
• Excellent telephone manner
• Previous administration or reception experience
• Personable, positive and enthusiastic with a great customer focus
• Efficient with Microsoft Word, Excel and Outlook
• Previous knowledge of SOE/Exact computer system would be advantageous.
• Strong communication and organisation skills

• Meeting and greeting patients, providing a great first impression
• Booking and amending appointments, answering the phone, updating patient records
• Supporting the Practice Manager and clinical team with the smooth running of the practice
• Making patients aware of dental services and offers
• Handling payments
• Liaising with other dental professionals, referral practices and laboratories
• Accessing sensitive information whilst maintaining patient confidentiality
• Maintaining stock and ordering supplies