We are looking for a Receptionist to join our team at The Stafford Hotel.

QUALITIES WE ARE LOOKING FOR:

• Previous working experience in a similar role in a luxury hotel.
• Knowledge of Opera preferred.
• Highly organised, multitasking individual with a positive attitude & a team player
• Ability to manage varying needs and prioritising to ensure the best business results
• Excellent communication and interpersonal skills and phone manner
• An exceptional attention to detail
• 
  If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first-class service skills then this may be the place for you.
  If that sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you!
  Please apply now, we are looking forward to receiving your application.
  The successful candidate must already have eligibility to work in the UK.

• Welcome all guests at any time in a friendly and courteous manner, addressing them by name
• Escort guests to their room and explain the facilities of the property and room.
• Handle all payments upon check-out (cash, debit or credit card) and resolve any late and disputed charges.
• Have a full understanding of all room types withing the Hotel and facilities available.
• Be aware of daily functions, events, VIPs and group arrivals and communicate to all staff via Beekeeper.
• Inform the Reception Manager of all complaints, and update guest profile notes as appropriate.
• Anticipates guest’s needs and provide them with a personalised, crafted experience.
• Answer the telephone in a polite and professional manner, adhering to The Stafford’s standards.
• Collaborate effectively with other departments to fulfill any guest requests.