ABOUT US

The Wilverley Association has been proudly supporting older people since 1964. We operate warm, welcoming homes where residents love to live and staff love to work. Our Brockenhurst home offers high-quality residential and dementia care for up to 40 residents. We’re now looking for an experienced, personable, and professional Weekend Receptionist/Administrator to be the welcoming face of our home.

ABOUT THE ROLE

As the first point of contact, you’ll create a warm and professional welcome for all visitors, residents, and colleagues. This is a varied and busy role that blends front-of-house duties with essential administration tasks. You’ll need to be adaptable, organised, and able to handle multiple priorities while maintaining a friendly, calm approach.

KEY RESPONSIBILITIES

• Greet and assist visitors, ensuring a warm and professional welcome.
• Answer telephone calls and emails promptly and courteously.
• Act as the first point of contact for enquiries from residents, families, staff, and external professionals.
• Distribute incoming post and manage outgoing mail.
• Liaise with a variety of people, including residents, relatives, the CEO, Trustees, healthcare professionals, and contractors.
• Maintain a tidy, organised reception area.
• Support infection control, health and safety, and GDPR compliance.
• Carry out general administrative tasks as required.