RECEPTIONIST Tier I at Hilltown Community Health Center

Amherst, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

21.65

Posted On

02 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Registration, Appointment Scheduling, Insurance Verification, Medical Billing, HIPAA Compliance, Phone Etiquette, Cash Handling, Medical Record Management, Clerical Support, Customer Service, Data Entry, Electronic Health Records

Industry

Hospitals and Health Care

Description

Description REPORTS TO: RECEPTION SUPERVISOR FLSA: NON-EXEMPT PURPOSE: TO PROVIDE CLERICAL AND SUPPORT TO PATIENTS AND STAFF RESPONSIBILITIES: Answers and directs incoming phone calls, creates encounters, or forwards to appropriate department and schedule appointments as needed. Obtain any records that may be required for patient visits. Greet and check patients in/out in a professional manner, register patients, and accurately assure the documentation of required demographic, insurance and financial information is update and accurate. Makes follow up appointments, prints out visit summary, labs, XR or referrals for patients. Prepares work/school notes as required Confirm patient appointments. During inclement weather follows HCHC scheduling and cancellation policy for patient appointments. Track clinical issues, determine pre-estimates, as needed and initiate patient billing. Collection of co-pays, patient balances and collects payment for patient services rendered not covered by insurance companies. Proves cash drawer, prepares deposit and reconciles day sheet. Scans daily schedule, RX pickup log signature sheet and daily reconciliation sheet. Prints next days schedules in case of computer failure. Open and close health centers. Arming/disarming alarm. Checking lights, windows, doors and equipment as needed. Process scanning. Monitor fax inbox in ECW and hard fax. (***Scanning/Fax Inbox applies to medical only***). Processes all incoming/outgoing mail. Verifies same day appointment insurance eligibility. Prepares and mails packets for upcoming visits as required. Begin process for medical record requests. On a provider care team. Attends team meetings. Contacts patients for overdue or missed appointments. All rescheduling for team provider. Pull charts for upcoming appointments, if chart needed (***applies to dental only****). Other duties as assigned. Work that can be performed from home as necessary: Confirm patient appointments During inclement weather follows HCHC scheduling and cancellation policy for patient appointments Monitor fax inbox in ECW and hard fax. (***Scanning/Fax Inbox applies to medical only***). Processes all incoming/outgoing mail. Verifies same day appointment insurance eligibility Attends team meetings. Contacts patients for overdue or missed appointments. All rescheduling for team provider. Requirements QUALIFICATIONS: High school diploma or equivalent. Previous experience in a medical/dental office desirable. Computer experience/skills required. Must be well organized and professional. Ability to maintain strict confidentiality of patient information in accordance with HIPAA and HCHC policy required. PHYSICAL DEMANDS: Stand Walk Talk or Hear Push/Pull Stoop, kneel, crouch or crawl Reach w/hands and arms Lift at least 10 pounds WORK ENVIRONMENT: Moderate noise level HEARING: Ability to hear alarms on equipment Ability to hear client call Ability to hear instructions

Responsibilities

Provide clerical and administrative support by managing patient check-ins, scheduling appointments, and handling phone calls. Responsible for collecting co-pays, verifying insurance eligibility, and maintaining accurate patient documentation.