Receptionist at Trumerit

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multi-line Telephone System Operation, Call Screening, Visitor Management, Customer Service, Interpersonal Communication, Task Management, Prioritization, Attention To Detail, Organization, Professionalism, Discretion, Tact, Microsoft Office Proficiency, Database Experience, Telephone Presence, Problem-Solving

Industry

Non-profit Organizations

Description

Description Job Title: Receptionist FLSA Classification: Non-Exempt Reports to: Manager, Customer Care Department: Customer Care Hours: Monday-Friday 8:30-5:00 PM ET Work Location: Onsite 5 days/week (Phila.,Pa University City Area ) Summary/Objective The Receptionist provides general office and administrative support while serving as the first point of contact for TruMerit visitors, applicants, and callers. This role is responsible for delivering a professional and welcoming front-desk experience, managing incoming communications, supporting visitor access protocols, and assisting with clerical and administrative tasks to support Customer Care and broader organizational operations. Requirements Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Operate a multi-line telephone system, ensuring incoming calls are answered promptly and professionally. Answer, screen, and direct incoming calls to the appropriate department or personnel; take accurate messages or transfer callers to voicemail when necessary. Greet visitors, applicants, and guests courteously and professionally upon arrival. Issue, track, and retrieve visitor identification badges for individuals authorized beyond the reception area. Use computer systems to provide applicants with basic program information both by phone and in person. Connect visitors or applicants with the appropriate staff member when additional assistance is required. Notify and coordinate with authorized TruMerit staff to meet and escort visitors beyond the reception area as appropriate. Maintain the front desk, reception, and lobby areas in a clean, organized, and professional condition. Assist with special mailings, administrative support tasks, and correspondence projects as assigned. Perform other duties as assigned to support departmental and organizational objectives. Competencies Strong customer service orientation with a professional and welcoming demeanor Effective verbal and interpersonal communication skills Ability to manage multiple tasks and prioritize effectively Strong attention to detail and organizational skills Ability to work independently and follow direction as assigned Demonstrated professionalism, discretion, and tact when interacting with clients and visitors Positive attitude with willingness to learn and contribute to team and departmental initiatives Supervisory responsibilities None Work environment Onsite office environment. Primary duties performed at a front desk within a professional office setting. Physical demands Ability to remain in a stationary position for approximately 70% of the workday Frequent use of computers, including extended periods of screen viewing, keyboarding, mouse use, and repetitive hand and wrist motion Regular use of telephones and standard office equipment Travel required This position does not require business travel. However, the role requires consistent, on-site presence at the office Monday through Friday from 8:30 a.m. to 5:00 p.m. Candidates must reside within a reasonable commuting distance and be able to reliably report to the office each workday, on time. Due to the essential nature of serving as the front desk point of contact and welcoming visitors, this on-site schedule is a required and non-negotiable component of the role. Required education and experience High school diploma or GED required Intermediate or higher proficiency in Microsoft Office applications and experience working with relational databases Fluent in spoken and written English Professional telephone presence with the ability to operate standard office equipment efficiently Exceptional verbal and interpersonal communication skills, with a natural ability to build rapport and create a welcoming, positive experience for visitors and callers Demonstrated problem-solving and issue-resolution skills, with the confidence and enthusiasm to assist others effectively and ensure they feel heard and valued Preferred education and experience Prior receptionist, administrative, or customer service experience in an office environment Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Affirmative Action/EEO statement TruMerit, formerly CGFNS International, Inc., is an equal opportunity employer committed to inclusion and diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. TruMerit, formerly CGFNS International, Inc., will not discriminate against or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Reasonable accommodation is available for applicants with disabilities or religious needs. Benefits & Compensation: We offer competitive compensation and benefits to meet different employee needs and lifestyles. Benefits include a retirement plan with a match after 1 year of service for eligible contributions, medical, dental, vision, company-paid basic life insurance, short-term disability, long-term disability, and accidental death and dismemberment insurance, employee and dependent supplemental life insurance, generous paid time off, and tuition reimbursement.

Responsibilities

The Receptionist serves as the first point of contact, responsible for providing a professional and welcoming front-desk experience by managing incoming communications, greeting visitors, and tracking access badges. This role also supports administrative tasks, including assisting with clerical duties, mailings, and coordinating visitor escorts for Customer Care and broader operations.