JOB DESCRIPTION:

• We welcome both experienced and non-experienced candidates!
• Training will be provided.
• Able to speak in fluent English/Mandarin to effectively communicate with Mandarin-speaking patients

• Greet, register, and check in patients, promptly informing the respective doctors and assistants of their arrival.
• Attend to phone calls, messages, and email inquiries, addressing patient concerns and providing necessary information.
• Handle patient inquiries and provide assistance as needed.
• Schedule, reschedule, and confirm appointments for the following day, ensuring the appointment book is filled.
• Collect and process payments accurately from patients.
• Coordinate with laboratories for case collection and follow up on outstanding cases.
• Proactively reach out to patients to fill available appointment slots.
• Adhere to established procedures for the opening and closing of the clinic each day.
• Retrieve patient folders for daily appointments to ensure a smooth workflow.
• Maintain a tidy and presentable reception area and clinic environment.
• Participate in staff meetings and task force activities to contribute to the clinic’s overall efficiency