REQUIREMENTS:

• Strong organizational skills and ability to manage multiple tasks at once.
• Excellent communication and interpersonal skills.
• Basic computer skills
• Strong attention to detail and accuracy.
• A passion for the beauty industry and desire to provide excellent customer service.

PREFERRED QUALIFICATIONS:

• English speaking is required

• Greet clients as they arrive and make them feel welcome in the salon.
• Answer phone calls and respond to email inquiries about services, availability, and general salon information.
• Schedule and confirm appointments, ensuring that clients are properly booked and aware of any special instructions.
• Maintain the appointment calendar and assist with managing the flow of clients to minimize wait times.
• Process client check-ins and check-outs, handle payments (cash, credit card, gift certificates), and issue receipts.
• Handle client complaints or concerns professionally and escalate issues to the Operations Manager when needed.
• Provide clients with information on nail care services, products, and any ongoing promotions.
• Promote the salon’s services and retail products to clients as they check out or inquire.