Receptionist

at  University of Cambridge

Are you a friendly, organised and detail-oriented individual looking for a customer-facing role within an inspiring, world-leading organisation? Do you want to contribute to our mission to create a more sustainable economy?
The University of Cambridge Institute for Sustainability Leadership (CISL) is a globally influential institute within the University of Cambridge working on a mission to develop leadership and solutions towards a sustainable economy. More information can be found at https://www.cisl.cam.ac.uk/about.
The Facilities department are looking for a professional and welcoming Receptionist to join the team which is based at CISL’s award winning office in central Cambridge. You will be the first point of contact, either by phone or in-person for all visitors and building users. Join our small close-knit team and help create a positive and lasting impression!

Key Duties and responsibilities:

• Welcoming staff and visitors (including contractors) to the Institute; ensuring signing-in, allocation of building passes and/or desk space etc.
• Handling telephone, email and face-to-face enquiries in a courteous and efficient manner.
• Efficient management of visitor, room, desk and parking bookings using the Office RnD system.
• General “housekeeping” duties to ensure the reception, foyer and coffee machine area is kept clean and tidy.
• Disseminating information about CISL, health and safety and the building to staff and visitors.

• Updating Institute talks / seminar / events information on the relevant systems, including the electronic display screens and notice boards around the building.Providing the facilities team with general facilities and health and safety support; evacuation procedures and drills, fault reporting etc.

Key requirements:

• Reception or customer service experience.
• Knowledge of Microsoft Office packages.
• Great communication and interpersonal skills.
• Positive can-do attitude, flexible approach to situations and friendly demeanour.
• Shift work; 08:00 to 16:00 and 10:00 to 18:00. Able to provide occasional out of hours cover during events.

What you’ll receive:

• In addition to the base salary stated above, the successful candidate for this post will receive an additional 2.5% supplement to their pay.
• 36 days annual leave (inc bank holidays).
• Working 36.5 hours per week
• Excellent benefits including a generous pension scheme, discount portal, cycle to work scheme, access to the University accommodation service, relocation support, employee assistance programme, family friendly policies along with many more.
• Extensive development opportunities.

This post is permanent, full-time working within our award winning Entopia Building in central Cambridge.
Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.
We particularly welcome applications from candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.
Click the ‘Apply’ button below to register an account with our recruitment system (if you have not already) and apply online.
Informal enquiries are welcomed and should be directed to our Human Resources team: Email: Recruitment@cisl.cam.ac.uk
Please quote reference EN43221 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK

• Welcoming staff and visitors (including contractors) to the Institute; ensuring signing-in, allocation of building passes and/or desk space etc.
• Handling telephone, email and face-to-face enquiries in a courteous and efficient manner.
• Efficient management of visitor, room, desk and parking bookings using the Office RnD system.
• General “housekeeping” duties to ensure the reception, foyer and coffee machine area is kept clean and tidy.
• Disseminating information about CISL, health and safety and the building to staff and visitors.
• Updating Institute talks / seminar / events information on the relevant systems, including the electronic display screens and notice boards around the building.Providing the facilities team with general facilities and health and safety support; evacuation procedures and drills, fault reporting etc