Job Ref: NOB2391
Branch: Nobu Hotel London Portman Square
Location: London Portman Square, West London
Salary/Benefits: £26,997 plus service charge benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week
Posted date: 04/03/2025
Closing date: 06/04/2025

EXPERIENCE

• Ideally 1 year experience in a receptionist or customer service role.

BENEFITS OF JOINING OUR TEAM

• £1000 Refer a Friend Scheme
• 2 Hotel-wide social events a year including Employee Awards night
• Discounted overnight stays across Nobu properties Worldwide
• Discounted Pilates classes and Wellness treatments
• Opportunities to progress within our hotel and the wider portfolio
• Mental Health First Aiders within the team
• Access to Hospitality Action
• Up to 33 holiday days through length of service (25 days for those on 4 on 4 off)
• Cycle to Work Scheme
• Season Ticket Loan
• Discounts off all food and beverage
• Free meals whilst on duty (also beverages including tea/coffee/cold drinks)
• Flu Vaccinations
• Wellness initiatives
  Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned
  Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.
  Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.
  We are looking for great people that embody our core values of Kokoro, Smile, Family Crafted.
  You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.

As a Receptionist you will be responsible for the effective running of the reception area of the wellness and fitness facilities in order to create a relaxing and memorable experience for our guests. Your tasks will include but will not be limited to:

• Ensure accurate procedures are followed for opening and closing the Wellness and Fitness areas.
• Complete all reception administrative tasks and procedures in a timely manner to the highest standard.
• Complete show rounds to members / potential members and guests giving out relevant information on the Wellness and Fitness areas.
• Be familiar with and promote all facilities, treatments, and products offered in the Wellness and Fitness areas and the wider hotel at every opportunity.
• Ensure smooth running, booking and allocation of treatment rooms.
• Assist in ensuring that the food and beverage service of the terrace is always at the required standard.
• Deliver and maintain services offered in the wellness and fitness areas to the highest standard.