CLUB RECEPTIONIST – £26,000 PER YEAR

Location: West/Central London
Cloud Twelve is a one-of-a-kind, high-profile wellness and lifestyle club located in the heart of Notting Hill.
We’re looking for a warm, professional, and highly organised Receptionist to be the face of our front-of-house team. You’ll be the first point of contact for our members and guests, providing a five-star welcome, handling bookings, and ensuring the smooth running of the front desk.
This role suits someone with excellent people skills, attention to detail, and the confidence to work with booking systems and Microsoft Office. While you don’t need to be an Excel expert, you should be comfortable using it for basic tasks — such as adding up totals or creating simple formulas — and willing to learn any additional skills during training.

• Managing bookings and guest check-ins
• Handling payments and end-of-day reconciliations
• Responding to phone and email enquiries promptly
• Maintaining front-of-house presentation and standards
• Supporting sales by promoting our services and events
• Using Microsoft Excel for basic tasks (training provided if needed)