Reception is the first point of contact for Youth Zone members, their parents, visitors, and suppliers. WEST’s receptionist is responsible for greeting and welcoming every young person as they arrive and ensuring they leave safely. The key purpose of the role is to ensure the young people enter the session smoothly, processing new members, directing phone calls and enquiries, maintaining the membership database efficiently and carrying out regular communication.
The post holder will be part of a welcoming and professional team who are also positive about young people and will ensure the Youth Zone will function to its maximum potential. The ideal candidate will be someone with a clear ‘can do’ approach, committed to a growth mindset, eager tolerant all for the benefit of supporting young people. You will demonstrate our Values through all you do and will commit to giving your best every session for young people.
Open 7 days a week including school holidays, WEST Youth Zone’s purpose is to help young people grow to be happy, healthy and successful adults. Our state-of-the-art building provides young people with a range of activities, giving young people the opportunity to try new things, meet new friends and gain support from friendly, warm and positive staff and volunteers. Facilities include a kick pitch, climbing wall, gym, sports hall and recreation area, and dance, arts, music and media suites. The reception team plays a critical role in WEST’s mission to provide young people with affordable access to fun and inspiring opportunities, all designed to help them lead active, positive lives and raise aspirations.
The role will require you to assist with Juniors (8 - 12 yrs) and/or Seniors (13 - 19 yrs) and/or Beyond (members with additional needs up to 25 yrs).

EXPERIENCE

• Experience working on a reception desk or entrance point

Essential

• Working in a customer facing environment

Essential

• Experience using a membership system or data base.

Desirable

SKILLS, KNOWLEDGE AND ATTRIBUTES

• Willingness to support the Youth Work team in ensuring a safe, fun, and welcoming environment for all young people

Essential

• Ability to pay attention to detail, be thorough and organised

Essential

• Able to communicate effectively with young people, parents, team members and members of the public.

Essential

• Knowledge of computers and relevant software such as MS Office

Essential

• Excellent timekeeper

Essential

• A willingness to work unsociable hours when required

Essential

• Flexible and a willingness to cover events, holidays and staff absence

Desirable

• Satisfactory DBS clearance and committed to safeguarding children

Essential

• Understand the principles of working with young people, the issues affecting their lives and knowledge of their needs

Desirable

• Be a role model for young people and present a positive “can do” attitude
• To act as the first point of contact for Youth Zone members, staff, volunteers, suppliers, visitors and the general public
• To support young people with completing membership forms
• To ensure new members are welcomed into the Youth Zone and introduced to a member of the youth work team
• To book Youth Zone members into sessions, enter new members on to the membership database and collect entrance fees (training will be
• provided for the membership database)
• To ensure Junior members leave sessions safely in the care of parents or guardians
• To ensure visitors comply with health and safety requirements and child protection/safeguarding procedures, including the allocation of visitors’
• badges
• To manage email inboxes and respond to emails in good time
• To deal with telephone enquiries, take and relay messages, screen and direct calls
• To cash/bank up at the end of each Youth Zone session
• To ensure that any administration and paperwork is up to date and completed by the end of each Youth Zone session
• To keep records up to date related to attendance, trips, events and meetings
• To support the smooth running of the Youth Zone session as required
• To carry out any other reasonable duties as requested by line manager or members of the Senior Leadership Team
• To administer First Aid in line with West Youth Zone procedures (First Aid training will be provided)
• Take personal responsibility for own actions
• to report any child protection concerns to the designated safeguarding leads using the safeguarding policies, procedures and practice (training to be
• provided)
• Commit to a culture of continuous improvement
• Work within the performance framework of West Youth Zone
• Represent West Youth Zone positively and effectively in all dealings with internal colleagues, and external partners
• Comply with all policies and procedures, with particular reference to safeguarding, codes of conduct health and safety.
• To be alert to issues of safeguarding and child protection, ensuring the welfare and safety of Youth Zone members is promoted and safeguarded, and
• To report any child protection concerns to the designated safeguarding leads using the safeguarding policies, procedures and practice (training to be
• provided)
• To assist with any promotional activities and visits that take place at the Youth Zone
• To actively promote the Youth Zone and positively contribute towards increasing Youth Zone membership Duties and Responsibilities