As a Receptionist! you will be responsible for:

• Provide a smooth and inspirational service to our clients and visitors.
• To support and maintain reception services in a professional way which is recognized by the client and visitors for constantly providing an outstanding 5-star service and presentation
• Assist and be the point of contact for customers, visitors and clients
• Be fully knowledgeable about the building, the occupiers and services in the area
• Ensue knowledge of the site; knowing the opening hours of respective facility, exhibitions and ensuring day to day knowledge of the events taking place in the building.
• To maintain and operate the main reception desk and any other tasks related to this area.
• Comply with all required systems and protocols including FOH Manual, Assignment Instructions, emergency procedures as stipulated by Wilson James and Francis Crick Institute.
• To comply with any administration or reporting processes requested by Front of House Manager and Wilson James management team
• Assist Front of House Manager in developing and reviewing site procedures, specific for Front of House.
• Provide administrative support to Front of House Manager as directed.
• Report & liaise on a daily basis with the Front of House Manager, the teams across the site and the client representative to ensure effective communication of all matters pertaining to the management of a professional service.
• To greet all visitors promptly, completing all related reception/security procedures and offering all appropriate services to ensure guests experience a pleasant visit.
• Receiving guests, announcing them and escorting them to the waiting area, lift or meeting room if requested.
• Ensure all visitors are collected by their host from reception
• Why Join Us?
• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to work scheme