ABOUT US

Healing Hands combines tailored physical therapy and bodywork with a deeply client-centered philosophy. Our team prides itself on delivering one-on-one care, getting patients out of pain before putting them into motion, and helping folks return to a life they love.

POSITION OVERVIEW

We’re looking for a friendly, organized, and tech-savvy Receptionist & Client Engagement Associate. You’ll be the welcoming face on the phone and in person, while also helping with general front-desk operations, light administrative tasks, and ensuring our practice runs smoothly.

QUALIFICATIONS

• Prior experience in receptionist, customer service, or inbound phone sales.
• Strong phone presence and ability to engage prospects warmly.
• Basic computer competence—comfortable with scheduling and data entry.
• Detail-oriented, reliable, and excellent communication skills.
• Bonus: Experience with GoHighLevel or similar CRM platforms.

• Phone Sales & Client Engagement
• Answer inbound calls with warmth, compassion and professionalism.
• Support scheduling, follow-up calls, and handle appointment reminders.
• Suggest additional services (e.g., cranialsacral therapy, stemwave, PEMF mat) where appropriate.
• Administrative & Clerical Duties
• Manage appointment scheduling using Jane EMR software.
• Handle incoming inquiries via phone, email, or in person.
• Maintain clean and organized reception area.
• Support & Facility Maintenance Tasks
• Perform light cleaning and laundry (e.g., towels, linens).
• Restock front-desk supplies and therapy materials as needed.
• Tech & Systems
• Use computers for scheduling, record keeping, communications.
• BONUS: Familiarity with GoHighLevel for CRM, marketing outreach, or automated messaging is a strong plus.