JOIN OUR AWARD-WINNING TEAM!

Woolacombe Bay Holiday Parks is currently seeking a Receptionist to play a pivotal role in our esteemed team. As the face of our holiday parks, we require someone highly presentable, with exceptional communication skills, and a positive, problem-solving attitude. If you fit this description and want to be part of our dynamic team, we invite you to apply!

A BIT ABOUT US!

We operate three award-winning family holiday resorts in Woolacombe, North Devon – Woolacombe Bay, Twitchen House, and Easewell Farm. With recent investments exceeding £15m, our family-owned Parks make up Devon’s largest accommodation provider and are a market leader in UK holiday parks.

LET’S CREATE UNFORGETTABLE HOLIDAY EXPERIENCES TOGETHER!

Job Types: Part-time, Fixed term contract
Contract length: 3 months

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Woolacombe EX34 7ES: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

• Delivering excellent customer care in person, over the phone, or digitally to ensure each guest has a positive experience.
• Handling guest holiday bookings and addressing customer inquiries via phone, requiring excellent telephone etiquette.
• Showcasing extensive knowledge of our Parks, including accommodation types, facilities, and the local area.
• Leading by example and setting the standard for what a great Receptionist should be within the team.
• Demonstrating strong interpersonal skills, effective communication, and organizational abilities as a true people person.
• Building relationships and collaborating with all Park departments and our central-support reservations department.
• Utilizing experience and confidence in customer complaint handling to uphold high guest satisfaction levels, even in challenging situations.
• Managing merchandise stock and conducting cash reconciliation for efficient operations.