Receptionist at Zwicker & Associates, P.C.

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

20.0

Posted On

07 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Receptionist, Call Management, Professional Communication, Security Protocols, Visitor Management, Microsoft Word, Microsoft Excel, Critical Thinking

Industry

Law Practice

Description

Description The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States. Zwicker is currently seeking a Receptionist to join our team. This role involves managing front desk and switchboard responsibilities, including operating an automated call distribution system with a user-friendly point-and-click interface for transferring calls. The Receptionist will greet all visitors, ensure proper sign-in and identification procedures, issue badges, and confirm visitors are escorted by an employee at all times. Additional administrative duties include maintaining daily logs and tracking systems for deliveries and visitor badges. The base hourly rate for this position is $18.00-$20.00. Responsibilities include Use RMS system to locate consumer information and direct calls to the appropriate collector or supervisor. Track daily FedEx and UPS deliveries and distribute per company policy. Maintain high security standards at the front desk at all times. Perform payment tracker updates and send updates to upper management three times a day. Manage temporary badge log, ensure timely returns, and coordinate with IT to deactivate unreturned badges. Ensure the visitor register is fully completed, including arrival/departure times, name, address, and visit purpose. Greet and screen visitors, determine purpose, and notify relevant personnel. Perform additional duties as assigned. Requirements One year of minimum experience in a similar receptionist, call center, or front desk role. Demonstrated ability to manage calls with clear, concise, and professional communication. Adheres to established building security protocols for both visitors and employees. Effectively engages with office staff, clients, and visitors both in person and over the phone. Reliable and punctual with a strong sense of responsibility. Proficient in Microsoft Word and Excel; comfortable navigating computer systems. Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing Be able to operate a computer, phone, or equivalent device Be able to complete a minimum of a 40-hour flexible workweek schedule Be able to read and comprehend position-specific documents and correspondence Physical Qualifications Be able to lift five pounds or greater Be able to sit 90% of the workday at times Be able to bend at the waist and be mobile when needed Be able to concentrate and use critical thinking Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace. Please review our Applicant Privacy Notice: http://www.zwickerpc.com/job-applicant-privacy-notice/ Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

Responsibilities

The Receptionist will manage front desk and switchboard responsibilities, greet visitors, and ensure proper identification procedures. Additional duties include maintaining logs for deliveries and visitor badges.