Recharge Controller
Type: Permanent, Full-time
Working hours: Mon – Fri, 8am – 5pm.
Normanton
Job Function: To ensure the smooth, efficient and cost-effective running of recharge recovery.
Reporting to: Operations Manager.
Liaising with: Customers, Internal and External Workshops, Managers.
The ideal candidate will have good attention to detail and the ability to work in a busy environment is essential.

Responsibilities:

• Compiling and processing damage recharges.
• Forwarding charges on to a large portfolio of customers in a timely and sensitive manner.
• Ensuring that costs are chased up and finalised to maximise cost recovery.
• Liaising with both internal depot managers, but also external workshops and body shops to confirm cost of repairs.
• Where required, it will also involve negotiating costs with body shops/workshops to ensure most cost-effective repairs for our customer.
• Liaising with our customers to chase up for purchase orders to ensure that cost of damages are recovered in a timely fashion.
• Dealing with any queries relating to recharges.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager.

Requirements:

• Prior experience of controlling damage recharge or demonstrable experience.
• At least 2 years’ Experience in an admin role.
• Business standard IT skills, including Microsoft Outlook.
• Good analytical skills.
• Excellent communication and customer care skills.

Job Types: Full-time, Permanent
Pay: £26,990.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• Referral programme

Work Location: In perso

• Compiling and processing damage recharges.
• Forwarding charges on to a large portfolio of customers in a timely and sensitive manner.
• Ensuring that costs are chased up and finalised to maximise cost recovery.
• Liaising with both internal depot managers, but also external workshops and body shops to confirm cost of repairs.
• Where required, it will also involve negotiating costs with body shops/workshops to ensure most cost-effective repairs for our customer.
• Liaising with our customers to chase up for purchase orders to ensure that cost of damages are recovered in a timely fashion.
• Dealing with any queries relating to recharges.
• Follow company’s Employee handbook policies and procedures.
• Any other duties requested by your Manager