Reconciliation and Settlement Analyst at Palmpay Limited

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Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reconciliation, Settlement, Dispute Processing, Funding, Reporting, Customer Experience, Problem Solving, Communication, Time Management, Attention to Detail, Electronic Payment Systems, Bank Reconciliation, Liquidity Management, MS Office, Business Development, Digital Financial Services

Industry

Financial Services

Description

Job Purpose The ideal role holder will be responsible for resolving all issues arising from electronic transactions and performing automated back-office processing such as dispute processing, settlement, reconciliation, funding and reporting, engage aggregators and business partners on improved service delivery. Responsibilities Develop and execute processes, standards, guidelines, and service-level agreements for partnering organizations. Reconcile and confirm settlement for disbursement and collections Daily funding and monitoring of balances and liquidity management Conduct bank reconciliation and follow up with partners for all reconciliation issues Attend to customer and merchant complaints and ensure prompt resolution. Liaise and follow up with banks and aggregators on settlement discrepancies. Liaising with partner companies on Settlement issues Reconciliation of transactions routed through various payment platforms including mobile money and banks. Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution. Daily reconciliation of debits that arise from the reversal process and escalation to partner channels and banks where discrepancies arise Ensures timely daily reconciliation of all transactions. Ensure daily validation of transaction posting on the system. Specifications & Requirements Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficient. A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process. Passionate about solving problems and is focused on customer experience and outcomes. Requirements A Bachelor's Degree or its equivalent At least 2 years in Digital Financial Services or banking industry experience At least 2years’ experience in business development and continuity. Experience with electronic payment systems In-depth knowledge of payment processing gateways Organization and Time management skills Proficiency in the use of MS office Suites. Excellent communication skills and interpersonal skills. Attention to detail and accuracy

Responsibilities

The Reconciliation and Settlement Analyst will resolve issues from electronic transactions and perform automated back-office processing including dispute processing, settlement, and reconciliation. They will also engage with aggregators and business partners to improve service delivery.