JOB SUMMARY

The role is responsible for execution of all reconciliation related activities for an assigned portfolio. It performs in-depth investigations and is responsible for the effective resolution of issues impacting our clients, operational risk and RBC’s financial results.

JOB SKILLS

Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Operational Delivery, System Applications, Teamwork, Time Management

• Prioritize and adjust tasks and schedules as necessary to meet established timelines/deadlines
• Ensure adherence to Enterprise General Ledger Attestation Policy, SLAs and GRS operational controls
• Perform investigations related to the resolution of reconciliations, which may require use of numerous RBCI ( Royal Bank of Canada Insurance ) systems and applications
• Investigation and follow up to be completed daily with adherence to established SLAs and use of the escalation protocol
• Proactively identify and escalate process challenges to Senior Reconcilation Officers/Leads and/or Managers
• Ensure appropriate supporting documentation for reconcilations/postings are prepared and provided to approvers for their review
• Ensure all required reports are completed in a timely and efficient manner
• Recommend process improvements/changes to enhance efficiency and effectiveness wherever possible
• Act as a coach and provide support on any assistance and escalation requests received as well as participate
• Maintain up-to-date procedures and microlearning webex videos to ensure consistent service
• Prompt and professional response to any enquiries from various internal business partners.
• Cross-train to ensure quality support and backup/coverage at all times