Full job description

The Role

We are looking for a detail-oriented and analytical Reconciliation Specialist to join our fast-growing iGaming startup. In this role, you will be responsible for ensuring the accuracy and integrity of financial transactions across payment gateways, banking partners, and internal systems. You will play a key role in building and scaling reconciliation processes from the ground up in a dynamic, high-volume online gaming environment.

This is an excellent opportunity for a finance professional who wants to grow within the rapidly evolving iGaming industry, gain exposure to international payment infrastructure, and contribute directly to the scaling of a global business.

The role can be performed either on-site in Dubai or remotely. For on-site employees, the company provides relocation support, including visa sponsorship and assistance with the move.

Responsibilities

• Build and maintain the reconciliation framework for deposits and withdrawals across internal back-office/platform data, PSP reports, bank statements, and, where relevant, wallet or crypto data.
• Set up the initial reconciliation model in Excel during the launch phase to test matching logic, validate exception rules, and detect operational errors; later support migration into an in-house automated solution.
• Reconcile deposit flows and validate transaction status and settlement outcomes, including successful, failed, canceled, missing, duplicated, and amount-mismatch transactions, as well as cases where internal and provider statuses do not match.
• Reconcile withdrawal flows across internal systems, PSP reports, and bank data, including successful, failed, pending, reversed, missing, and amount-mismatch transactions, as well as cross-status breaks between internal and provider records.
• Validate PSP charges, refunds, chargebacks, reversals, and other payment adjustments affecting reconciliation accuracy.
• Review settlements and provider balances, confirm receipt of funds into company bank accounts, and identify missing settlement references, over-settlement, under-settlement, and other settlement breaks.
• Investigate and resolve discrepancies end-to-end, escalating issues to Operations Finance, Risk, IT, or external providers where required, and maintain a clear exception log until closure.
• Prepare daily, weekly, and monthly reconciliation reports, control summaries, and supporting documentation for month-end close, audits, and internal reviews.
• Define requirements for internal reconciliation dashboards, control logic, and exception reporting as the internal toolset is built out.

Requirements

• 5+ years of experience in reconciliation, payments operations, settlements, or finance operations within iGaming, a PSP, fintech, or another high-volume online payments environment.
• Solid understanding of payment flows across deposits, withdrawals, refunds, chargebacks, reversals, settlements, and provider balances.
• Understanding of fraud, chargeback, and settlement-control workflows.
• Experience reconciling across multiple data sources, including internal systems, PSP statements, and bank or settlement records.
• Strong Excel skills and confidence working with large transaction-level datasets.
• Strong analytical skills and attention to detail, with the ability to investigate issues independently and close them out in a structured way.
• Fluent English, both written and spoken.

Preferred Qualifications

• Experience in iGaming and crypto payments reconciliations.
• Experience with reconciliation tools, automation initiatives, or drafting business requirements for IT.
• Experience with BI, reconciliation, or automation tools.
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