Reconciliation Support Coordinator (Identified) at Australian Financial Complaints Authority

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reconciliation Action Plans, Stakeholder Engagement, Project Coordination, Reporting, Governance Support, Microsoft Office, Microsoft Teams, SharePoint, Cultural Competency, Written Communication, Verbal Communication, Attention To Detail

Industry

Financial Services

Description

Company Description Fairness feels good At AFCA our vision for Reconciliation is an inclusive, equitable and culturally responsive financial services system.As part of AFCA’s commitment to Reconciliation, we are dedicated to improving employment outcomes for First Nations people by providing a culturally inclusive workplace, career opportunities within the organisation and ongoing development and support. Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for First Nations people and for all Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. Job Description This is an identified position for First Nation’s people. This position requires demonstrated knowledge of First Nation’s cultures and issues, communities and protocols, and the ability to build strong, respectful relationships with First Nations stakeholders. AFCA considers being a First Nation’s person is a genuine occupational qualification for this position in accordance with section 14(d) of the Anti-Discrimination Act 1977 (NSW) and a special measure under section 12 of the Equal Opportunity Act 2010 (Vic) and section 8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic). About the role Working closely with the Senior Manager, Reconciliation, you’ll play a central role in supporting the delivery of AFCA’s Innovate‑level Reconciliation Action Plan (RAP). You’ll help embed reconciliation across the organisation, not as a document on a shelf, but as real, measurable actions that strengthen outcomes for First Nations peoples. This is a role for someone who is organised, proactive, and values‑driven, and who wants to be part of long‑term, systemic change. This is initially a 12 month fixed term contract. Typically in this role, you will: Support the coordination and delivery of AFCA’s Innovate‑level RAP, aligned to Reconciliation Australia’s expectations. Maintain RAP documentation, action trackers, evidence records and progress reporting across Relationships, Respect and Opportunities. Support RAP reporting, submissions, presentations and governance updates. Coordinate culturally respectful engagement with Aboriginal and Torres Strait Islander stakeholders, Elders and community organisations. Support the Reconciliation Working Group by preparing materials, documenting outcomes and tracking follow‑up actions. Respond to Senior Leadership enquiries with clear, timely RAP updates. Assist with workshops, engagement activities and internal capability‑building initiatives. Contribute to continuous improvement by reviewing materials and improving coordination processes. Qualifications What you’ll bring Strong understanding of Reconciliation Action Plans, particularly Innovate‑level RAPs, and a genuine commitment to reconciliation. Demonstrated ability to engage respectfully with Aboriginal and Torres Strait Islander peoples, communities and organisations. Excellent organisational and coordination skills, with strong attention to detail. Clear written and verbal communication skills, including reporting and briefing. Experience supporting governance processes, meetings and action tracking. Confidence using digital tools such as Microsoft Office, Teams and SharePoint. A values‑led approach that reflects fairness, accountability, respect and transparency. Additional Information BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. Employer of Choice Public Sector and NFP – Australian HR Awards 2023 Silver AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices. To apply We are seeking applications from Aboriginal and Torres Strait Islander peoples who are passionate about reconciliation and strengthening outcomes for First Nations communities. If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.

Responsibilities

Support the coordination and delivery of AFCA's Innovate-level Reconciliation Action Plan (RAP) to strengthen outcomes for First Nations peoples. This includes maintaining documentation, coordinating stakeholder engagement, and supporting the Reconciliation Working Group.