ReConnect Membership Assistant Manager at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relationship Management, Sales, Negotiation, CRM Software, MS Office Suite, Analytical Thinking, Problem Solving, Communication, Membership Retention, Financial Accounting, Marketing Execution, Data Analysis

Industry

Hospitality

Description

Company Description Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club. Job Description Build strong and lasting relationships with reconnected guests, demonstrating a genuine interest in their success and satisfaction Work towards achieving assigned budgets and manage all related financial/accounting processes of all Residence members and other membership programs Develop membership retention strategies and targets along with Re-connect Manager Assist Re-connect Manager in managing the communication channels between the Residences, Ownership and Hotel Ensure the effective operating of the “Re-Connect Club” and other membership programs Maintain membership database and records Provide exceptional guest service and support, addressing any concerns or issues promptly and professionally. Analyze guest data and behavior to identify potential opportunities for reconnection Initiate proactive outreach efforts, including personalized emails, phone calls, and other communication channels, to reconnect with lapsed guests Conduct site visits Craft compelling and persuasive messages to encourage guests to re-engage Engage in meaningful conversations with past guests to understand their current needs, challenges, and preferences. Collect guest feedback on their experience with the reconnection process and use insights to refine and improve strategies. Brief the guests about their benefits as part of his membership Being able to solve guests issues, concerns Assist Re-connect Manager in executing membership Marketing plans and programs effectively Consolidate monthly reporting of all membership activities Other duties as assigned Qualifications Bachelor's degree in Business, Marketing, or a related field is preferred. Proven experience in guest relationship management, guest service, or sales. Strong communication, negotiation, and relationship-building skills. Guest-centric mindset with a focus on delivering exceptional guest experiences. Analytical and problem-solving abilities to identify opportunities and challenges. Familiarity with CRM software and proficiency in MS Office Suite. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage membership programs and build lasting relationships with guests to drive retention and achieve assigned budgets. Coordinate communication between residences and hotel management while analyzing guest data to initiate proactive reconnection efforts.