WHAT WE’RE LOOKING FOR:

We’re looking for an experienced and driven Team Leader to lead a team of remote outbound callers dedicated to reconnecting with lost/lapsed leads on behalf of our clients. This role is ideal for someone who thrives in a results-driven culture and knows how to motivate and manage a performance-based team.
As the Team Leader, you’ll oversee daily operations, coach staff on best practices, and ensure our outreach efforts consistently drive engagement, conversions, and client satisfaction.
This is a fantastic opportunity to make a real impact and shape our business’s future success along with developing and training staff at all levels.

ABOUT US:

We are the UK’s leading live chat provider for the automotive industry trusted by thousands of dealerships to deliver exceptional customer engagement and lead generation. As a company driven by innovation and results, we are now experiencing rapid growth into new verticals, including Estate Agency, Legal Services, and Recruitment.
With offices in both the UK and the US, our global presence allows us to support clients around the clock and continue expanding our reach into new markets.
We believe in growing from within and take pride in offering clear, structured progression paths for all employees. Whether you’re starting your career or looking to take the next step, we provide the training, support, and opportunities you need to thrive in a fast-paced, forward-thinking environment.

KEY RESPONSIBILITIES:

• Leadership: Lead engaging sales training and coaching sessions, motivate an existing sales team and continually develop a growing team.
• Onboarding – Support the onboarding of new team members with training and support.
• Sales Process: Ensure the team are following the correct process in line with campaign requirements.
• Campaigns – Work with key team members and oversee campaigns.
• Meet KPIs: Strive to exceed KPI’s, individual and team monthly & quarterly targets
• Reporting: Provide regular activity reports and quantifiable objective measurements.
• Development: Work with key stakeholders to drive the project forward to improve results, improve efficiency and create tickets for development, raise any issues, bugs improvements through the ticket system.
• Strategic Thinking: Identify and raise to key stakeholders’ areas for project improvement

REQUIREMENTS OF THE ROLE:

• Minimum 2+ years in a sales team leadership or call centre management role.
• B2C and B2B experience within previous roles
• Possess excellent communication and interpersonal skills.
• Able to balance responsibilities while guiding the team to stay on track and meet goals
• Know how to inspire, coach, and develop team members to achieve their best
• Are proactive, adaptable, and always looking for ways to improve team performance