GENERAL SUMMARY:

In this role, you will perform a variety of clerical and/or accounting duties, which require an understanding of departmental operations, a high degree of accuracy and independent judgment. The successful candidate will be organized and responsible, with excellent customer service skills.
This position is currently stationed in our Dispatch Center and will be responsible for entering, maintaining, validating and modifying personal protection orders (PPOs) and court-ordered warrants in the Law Enforcement Information Network (LEIN) database. The successful candidate will communicate with circuit and district court personnel regarding the status and details of PPOs, warrants, and other court-ordered entries. Prior experience with law enforcement databases and court-ordered records management is preferred.

QUALIFICATIONS:

Required Education and Experience:

• High school diploma or GED equivalent
• Minimum of two (2) years of office clerical work experience

Required Licenses or Certifications:

• Possession of a valid Michigan driver’s license, operable automobile and insurance

Preferred Education and Experience:

• Associates degree or higher
• Three (3) or more years of office clerical, bookkeeping or accounting related work experience

GENERAL REQUIREMENTS AND DISCLAIMERS

Complies with P.A. 390, as amended, known as the State’s Emergency Management Act and the County’s Emergency Management resolution as well as all related plans, policies and procedures covered by those statutes.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment amongst other possible accommodations.
The American Federation of State, County and Municipal Employees Local 411 (AFSCME) bargaining unit represents this position. Therefore, there may be contract language which could require consideration in the selection process.
About Us
Macomb County is Michigan’s third most populated county, boasting a population of more than 865,000 residents and growing. From the densely-populated southern cities to the rural northern villages, Macomb County possesses a wealth of assets that make it a desirable place to live, work and play! As the county gains in population and cultural diversity increases, initiatives such as the dignity campaign enables us to cultivate a community that embraces all people and celebrates their unique contributions. Through collaborative community-based activities, Macomb County is promoting multiculturalism and inclusiveness.

Knowledge of:

• Modern office procedures and methods
• Various and specialty designated data processing/computer systems and applications for office administration across many departments in the County
• Principles and practices of basic bookkeeping and invoice processing
• General clerical/administrative support and secretarial processes common to office administration
• Manual and electronic filing and record keeping procedures and retention schedules
• HIPAA and other laws or County policies for maintaining record confidentiality
• County, State of Michigan and department policies and practices for ordering and maintaining inventory of necessary supplies for daily office/clinic or department operation
• A variety of programs eligibility, enrollment and verification policies and practices
• Database applications and report writing, data mining and collection for operational review (financial/electronic medical records, court case management and others

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with staff and the public
• Providing customer service to internal and external customers via phone, email and in person
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing somewhat complex mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Organization and time management
• Operating personal computers with current versions of office efficiency software and applications
• Performing data entry to multiple types of database applications for registration, enrollment, service provision, billing, inventory and statistical review and reporting
• Assigning, prioritizing, monitoring, and reviewing work assignment

ESSENTIAL DUTIES & RESPONSIBILITIES:

Performs data entry for record keeping, tracking, registration, inventory and ordering.
Updates and maintains computer records at the office, County and State of Michigan level.
Processes invoices as accounts payable/receivable, prepares and submits requests for payment of invoices and posts payment entries.
Answers procedural questions regarding various departmental functions, duties and procedures, schedules appointments, etc.
Assists customers in person, online or over the telephone.
Receives, processes and deposits payments/money for fees, fines, daily bank deposits, etc.
Performs bookkeeping to balance accounts, makes check requests and journal entries, maintains spreadsheets, etc.
Prepares a variety of documents and correspondence using personal computers, printers, email, and other electronic means for department heads, elected officials, managers, supervisors and others.
Operates a variety of computer database software programs required for efficient operation of services.
Manages and accounts for petty cash operations.
Arranges interpreter services, coordinates scheduling and processes billing arrangements.
Audits accounts (internal/external), verifies debits/credits, applies appropriate adjustments and updates account status.
Reviews forms, letters and legal documents for accuracy, correcting errors or rejecting forms to the originator to have them corrected and resubmitted.
Maintains a variety of department, program and office operational records.
Operates standard office equipment such as personal computers, facsimile machines, copiers, scanners, calculators and adding machines.
Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:

• Modern office procedures and methods
• Various and specialty designated data processing/computer systems and applications for office administration across many departments in the County
• Principles and practices of basic bookkeeping and invoice processing
• General clerical/administrative support and secretarial processes common to office administration
• Manual and electronic filing and record keeping procedures and retention schedules
• HIPAA and other laws or County policies for maintaining record confidentiality
• County, State of Michigan and department policies and practices for ordering and maintaining inventory of necessary supplies for daily office/clinic or department operation
• A variety of programs eligibility, enrollment and verification policies and practices
• Database applications and report writing, data mining and collection for operational review (financial/electronic medical records, court case management and others)

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships with staff and the public
• Providing customer service to internal and external customers via phone, email and in person
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing somewhat complex mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Organization and time management
• Operating personal computers with current versions of office efficiency software and applications
• Performing data entry to multiple types of database applications for registration, enrollment, service provision, billing, inventory and statistical review and reporting
• Assigning, prioritizing, monitoring, and reviewing work assignments

Ability to:

• Provide excellent customer service to both internal and external customers with tact and courtesy
• Effectively speak, write and understand the English language
• Speak and understand a language other than English is preferred
• Understand and carry out oral and written directions
• Meet schedules and deadlines of the work
• Accurately organize and maintain paper documents and electronic files
• Work independently
• Work in an environment which embraces the county’s Dignity Campaign
• Maintain the confidentiality of information and professional boundaries
• Perform moderate level clerical/administrative related duties with a high degree of accuracy
• Lead and train staff and coworkers
• Learn new policies, practices and procedures
• Read and understand laws, rulings and other published guidance
• Handle, process and account for large sums of cash/money
• Understand and follow complex registration, eligibility and enrollment guidelines