SUMMARY

Responsible for all record and case-related processing functions. Interacts with Officers, Administration, Legal, Government and other Law Agencies daily. Aids the public with answering phone calls, questions and report purchases. Requires a person who can make sound decisions and multitask with a strong ability to problem solve.
As a leader and employee of the City of South Bend, you are called upon to serve in a manner that supports Our Core Values: Excellence, Accountability, Innovation, Inclusion, and Empowerment as you carry out our primary employee expectations: Champion Values & Organizational Pride, Champion Operational Excellence, Make Sound Decisions, Embrace Coaching and Accountability, Communicate with Excellence, Value Diverse People and Perspectives, Embrace Personal Development, Exhibit a Positive Attitude and Own Your Health, Wellness & Safety
SUPERVISION EXERCISED: Not applicable.

QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• High School diploma or equivalent education.
• Associate degree or Certificate a plus.
• 1-2 Years data entry experience.
• 1-2 years receptionist/phone answering preferred

KNOWLEDGE, SKILLS AND ABILITIES PREFERRED

• Proven data entry skills.
• Phone etiquette and working with diverse public population.
• Outstanding customer service skills for internal and external customers.
• Ability to focus on problem-resolution in a professional manner.
• Capacity to work with a variety of City software systems, web browsers.
• Must have computer experience including proficiency in Word, Excel and Outlook.
• High level of judgment and decision-making abilities are expected.
• Must maintain a felony-free record.

This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected.

• Maintains a high volume of case files for Patrol, Detective Bureau, Burglary Unit, SVU, and MSOS.
• Processes all crash/accident reports from Government Aries system.
• Enters all traffic tickets.
• Researches records for closure or missing information status.
• Processes and sends reports via PDF to the prosecutor’s office.
• Interacts with the public (civilians, businesses, victims, suspects, convicted felons) over the phone and face to face.
• Creates a Public Bulletin every 8 hours; updating information as cases are created for Officers and the Public.
• Oversees and maintains logs of all police cases and supplements.
• Researches and processes Public Access Requests.
• Performs background checks, and gun permits.
• Processes all impounds with constant contact with multiple Tow Companies.
• Scans/Archives case paperwork from services into LaserFiche for archiving purpose.
• Contacts and interacts with internal and external personnel, City Legal, Officers, Probations Offices, Court Systems, Outlying Law Agencies, Civilians, Business owners, etc.
• Reviews, processes, and distributes reports and cases to requesting agencies.
• Working Front Desk, answers all incoming calls
• Takes reports over the phone and face to face as they come into SBPD.
• Dispatches calls for certain situations when an officer is needed at a specific location.