We are looking for experienced, proactive, Recovery Handlers who are used to working in a fast-paced motor insurance environment to join our successful Recovery department.
In this role you will manage your own insurance claims caseload through a process, ensuring efficient recovery minimising losses where liability on a claim may be attributed to a third party. You will provide guidance and direction to claims staff to ensure the recovery prospects on cases are compliant with industry regulations.
You will ensure customers are provided with an excellent customer experience in addition to being innovative and proactive when dealing with all aspects of customer & third-party claims.
Role: Recoveries Department - Claims Handler
Location: Liverpool City Centre with potential for hybrid working
Salary: Between £24,255 to £28,731 plus a potential bonus of up to £1500 per annum, paid quarterly
Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week

• Effectively manage Non-Fault Recovery portfolio
• Manage claims effectively to deliver the right outcome for our Customers
• Provide first class technical and quality claims handling within the Recovery Team
• Demonstrate thorough knowledge in areas of indemnity, liability and dealing with the financials of a claim
• Review and record all new allocations, ensuring minimal leakage
• Manage claims and provide evidence to support prompt and full resolution in our favour
• Drive adherence to relevant SLA’s within the team and our suppliers
• Demonstrate excellent technical knowledge with regards to liability
• Negotiation of subrogated outlays
• Manage a portfolio of aged debt
• Liaise with solicitors when our outlay is in litigation
• Provide updates on aged debt profilin in form of MI reporting