Recoveries Officer at Suncorp Group

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Recoveries Management, Workers Compensation Claims, Case Management, Legislative Compliance, Financial Processing, Relationship Management, Web-based Administration Systems, Claims Management, Regulatory Knowledge, Stakeholder Management

Industry

Insurance

Description

We’re looking for a Recoveries Officer to provide specialist support and process recovery activity within the team and Workers Compensation Claims. The role will be responsible for processing monetary financials in association with Workers Compensation Claim. This role is based in Sydney and will be permanent, full-time. Key Responsibilities: * Manage a portfolio of S151z recovery claims * Ensure that all actions and tasks undertaken are in compliance with icare’s requirements * Compliance with GIO internal policies and procedures including the Injury Management Program and Technical / Procedural Manuals. * Compliance with Workers Compensation Legislation and Regulatory requirements. * Ensure all relevant legislation, policies and procedures are adhered to in managing the provision of information, products, and services to customer. * Maintain current case management, legislative and regulatory knowledge by actively participating in training sessions. * Provide advice and guidance to Workers Compensation claims staff on recoveries. * Maximise recovery opportunities to meet the KPI measures set by iCare. * Adhere to business practices to achieve Balanced Score Card Targets. * Ensure there is a focus on the delivery of outcomes to maximise fee income available under the performance measures. * Build, maintain and develop relationships with internal & external customers. * Ensure accurate processing of all monetary financials including settlements & allocation of money * Identify opportunities and solutions for improvement in design and process of Recoveries and associated work. Skills & Experience Required: * Preferred experience within a recovery environment in the Workers Compensation industry, and must have a minimum of 3 years’ claims experience within the Workers Compensation Industry in roles relating to the provision of claims management. * Demonstrated experience in utilising web-based administration systems * Strong knowledge and understanding of claims management. * Preferred understanding of recoveries procedures in the icare scheme. * Strong knowledge of Workers Compensation Act 1987, Workplace Injury Management and Workers Compensation Act 1998 and amendments 2002. * Strong knowledge of associated legislations and relevant case law that governs third party recoveries. Why Join Suncorp? Join one of Australia’s most trusted employers and enjoy a range of benefits designed to support your wellbeing, growth, and success: * Competitive Annual Salary + Performance Based Incentives * Generous leave offerings: annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay) * Hybrid working options for better work–life balance * Staff discounts across 400+ top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia * Reward & Recognition programs celebrating your achievements * Professional development with ongoing training, coaching, and clear career pathways * Community connection: opportunities to participate in charitable initiatives like Spirit to Cure (Benefits may vary depending on role, level, and location.) Why This Role Matters This role enhances our ability to progress icare claims effectively and reduce complaints by providing focused, proactive support. You’ll complement existing teams and contribute to a broader uplift in service quality — with impact visible to senior leadership. Take the next step in your Suncorp career — apply now and help us deliver better outcomes for our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact recruitment@suncorp.com.au [jenna.halfpenny@suncorp.com.au] for a confidential conversation.

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Responsibilities

Manage a portfolio of S151z recovery claims and process monetary financials associated with Workers Compensation. Provide specialist guidance to claims staff while ensuring compliance with legislation and internal policies to maximize recovery opportunities.