Recovery Administrator | Christchurch at ACC New Zealand

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

60486.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administration, Coordination, Customer Service, Attention To Detail, Written Communication, Verbal Communication, Problem Solving, Digital Literacy, Collaboration, Priority Management, Learning Agility

Industry

Government Administration

Description

* Support a range of Recovery administrative work streams, depending on team and business need * Join ACC in a meaningful role supporting injured New Zealanders * Permanent role with structured training, development, and great benefits About us | Mō mātou ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz [http://www.acc.co.nz] About the role | Mō te tūranga mahi We are recruiting a Recovery Administrator to join our administration team based in Christchurch. As a Recovery Administrator, you’ll support the delivery of administrative services across a range of Recovery work streams. Depending on business need, this could include coordinating referrals and support services, communicating with providers, sourcing and compiling information, or supporting responses to official and client information requests. Your work will play a key part in helping people recover from injury and return to everyday life through accurate, timely and customer-focused administration. The specific work stream connected to this vacancy will be discussed with shortlisted candidates prior to interview. The role has a set start date of 14th September 2026 and requires set working hours during the initial training period. Hours will be discussed during the interview process to ensure alignment with availability. The appointing salary for this role is $60,486 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and flexibility to change to a locked plan at any time. About you | Mōu You will bring: * Experience in an administration, coordination or customer‑focused role * High attention to detail with the ability to work accurately under time pressure * Strong written and verbal communication skills * A proactive, solutions‑focused approach to problem‑solving * Confidence working across multiple digital systems and technology tools * A collaborative mindset & commitment to quality service delivery * Ability to manage competing priorities * Demonstrate learning agility * You must hold New Zealand work rights at the time of application Working at ACC | Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that: Employee networks to support our colleagues from diverse backgrounds. The option to explore flexible working that suits your needs and ours. How to apply | Me pēhea te tuku tono Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Sunday 5th July 2026 11.59pm, however if an ideal candidate is found we may progress screening and interviewing sooner. Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email HRHelp@acc.co.nz [HRHelp@acc.co.nz]

Responsibilities

Provide administrative support across various Recovery work streams, including coordinating referrals and communicating with providers. Ensure accurate and timely processing of client information requests to support injured New Zealanders in their recovery.