Recovery Assistant at Accident Compensation Corporation

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

67442.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Communication, Problem-solving, Decision-making, Rapport Building, Resilience, Self-awareness, Emotional Intelligence, Adaptability, Digital Confidence, Typing, Note-taking, System Navigation

Industry

Government Administration

Description

Looking for meaningful work in an organisation that supports your development? Be part of a team that helps people to regain independence after injury Roles based in Manukau starting 11 May 2026 About us | Mō mātou ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident. You can find more about ACC and the work we do here. About the role | Mō te tūranga mahi You’ll be part of a dynamic and collaborative team dedicated to helping people regain independence after an accident. This is a desk-based role with no face-to-face client contact required, where you’ll support recovery through phone calls, emails and managing allocated tasks. In our team we work in a many-to-many model, meaning clients are supported by a team rather than relying on one individual. This ensures continuity of care, shared knowledge, and better outcomes for both clients and staff. Every interaction matters. You’ll be a reassuring voice and a link to practical support, helping clients navigate their recovery journey while balancing multiple workstreams in a busy environment. Hours for this role are set between 8am – 5.30pm, Monday to Friday. Currently all working flexibility will be considered once training is complete. Start date for this role is 11 May 2026. We are recruiting for the Level 1 Recovery Assistant. Your role will include: Coordinating services and resources to support individual recovery plans Communicating with clients, providers and stakeholders to keep recovery on track (including delivering unfavourable decisions at times) Problem-solving complex situations and clearly explaining decisions Working across multiple systems to manage information accurately and efficiently About you | Mōu You’ll thrive in a fast-paced, continuously evolving environment and enjoy juggling a variety of tasks. We’re looking for people who are: Comfortable working in the grey – able to make sound decisions when things aren’t black and white Confident decision-makers - people who can clearly explain outcomes and reasoning Strong communicators – confident on the phone and skilled at building rapport with people from all walks of life Resilient and self-aware – able to manage wellbeing, adapt to change and bounce back from challenges Emotionally intelligent – tuned in to your own responses and those of others Adaptable – comfortable shifting priorities as business needs change Digitally confident – comfortable using multiple systems, typing while talking, and navigating technology (no IT expertise required) This is a highly phone-based role requiring the ability to manage client conversations while taking accurate notes across dual screens. It’s fast-paced and best suited to candidates who enjoy staying engaged and focused throughout the day. Working at ACC | Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. To encourage this we have employee networks to support our colleagues from diverse backgrounds. The indicative appointing salary for this role is $67,442 and we offer an additional 9% superannuation contribution. ACC offer a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement. How to apply | Me pēhea te tuku tono Please attach your up to date CV and a cover letter telling us why you’re a great fit and what you’ll bring to the role. Applications will close at 11.59pm on Sunday 1 March 2026 and can only be accepted when submitted through our ACC Career Website. Please note that candidates who progress to interview stage will be required to complete additional assessment testing as part of the selection process. If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email HrHelp with the role title and location in the subject line.

Responsibilities

The role involves coordinating services and resources to support individual recovery plans and communicating with clients, providers, and stakeholders to maintain recovery progress. Responsibilities also include problem-solving complex situations and clearly explaining decisions while managing information across multiple systems.