Recovery Assistant - Hamilton at ACC New Zealand

Hamilton City, Waikato, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

67422.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Decision Making, Problem Solving, Emotional Intelligence, Resilience, Organizational Skills, Digital Literacy, Adaptability, Stakeholder Management, Case Coordination

Industry

Government Administration

Description

• Help people navigate recovery and regain independence after injury. • Join a supportive work environment committed to development, coaching and growth. • Start date 12 October 2026 About us | Mō mātou ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at here About the role | Mō te tūranga mahi As a Level 1 Recovery Assistant, you'll be part of a dynamic and collaborative team dedicated to helping people regain independence after an accident. This is a desk-based role with no face-to-face client contact required, where you'll support recovery through phone calls, emails and managing allocated tasks. Working within a many-to-many service model, you'll help coordinate recovery supports, make informed decisions, and contribute to positive client outcomes while helping keep Kiwis safe at work, at home, and everywhere in between. We are recruiting for a Level 1 Recovery Assistant role. Your responsibilities will include: • Coordinating services and resources to support individual recovery plans. • Communicating with clients, providers and stakeholders to keep recovery on track, including delivering unfavourable decisions at times. • Problem-solving complex situations and clearly explaining decisions and outcomes. • Working across multiple systems to manage information accurately and efficiently. • Contributing to a collaborative team environment that supports continuity of care and shared knowledge. The start date for this role is 12 October 2026. Hours for this role are set between 8.00am and 5.30pm, Monday to Friday. The option to explore flexible working that suits your needs and ours may be considered once training is complete. About you | Mōu You will bring: • Strong communication skills and the ability to build rapport with people from diverse backgrounds. • Confidence making decisions and clearly explaining outcomes and reasoning. • The ability to work effectively in ambiguity and make sound judgements when situations are not black and white. • Emotional intelligence, self-awareness and resilience when managing challenging conversations. • Strong organisational skills with the ability to manage multiple tasks and competing priorities. • Digital confidence, including working across multiple systems and accurately recording information while engaging with clients. • Adaptability and the ability to respond positively to changing business needs. • The ability to manage phone-based client interactions while maintaining accurate and detailed records. • You must hold New Zealand work rights at the time of application. Working at ACC | Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that: • Employee networks to support our colleagues from diverse backgrounds. • The option to explore flexible working that suits your needs and ours. The appointing salary for this role will $67,422 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance. How to apply | Me pēhea te tuku tono Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Sunday 2nd August 2026 11pm, however if an ideal candidate is found we may progress screening and interviewing sooner. Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email HRhelp [hrhelp@acc.co.nz]quoting Recruitment Job requisition 1007028 in the subject line.

Responsibilities

Coordinate recovery services and resources to help clients regain independence after an accident. Manage client interactions via phone and email while accurately recording information across multiple systems.