Recovery Claims Handler

at  Gallagher

Introduction:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
No previous experience is required
As a result of securing a new client, we’re seeking Graduate Legal Assistant to join our team in Blisworth, who can deliver outstanding results in claims handling, ensuring our client receives the best possible service and outcomes.
You’ll receive comprehensive training that covers all aspects of the job, including insurance fundamentals and the handling of Motor Insurance Claims.
In this role, you can expect to be handling your own caseload (within a corporate client specific motor claims handling team) to recover, as quickly as possible client’s uninsured motor losses.

How you’ll make an impact:

• Opening claims on the office case management system / conducting initial enquiries.
• Sending letters of claim and telephone/correspondence negotiation with third parties and third party insurers to achieve settlement in the quickest possible time.
• Issuing court proceedings where required, and conduct of litigated claims to settlement or conclusion.
• On all own handled claims ensure full compliance with all office protocols, client service level agreements
• Achieving on all own handled claims 100% data integrity compliance on the office case management system.
• Working within and supporting the team achieve and maintain full compliance with all office protocols and client service level agreements
• Full compliance with all financial transactions/Solicitors Accounts Rules.
• Maximise fee earning opportunities without prejudicing client recoveries

About you:

• Ability to explain complex language in simple terms, either in writing and/or over the phone
• Attention to detail to accurately review and assess claim documentation
• Problem-solving and analytical skills to evaluate whether a claim should be paid or not
• Empathy and the ability to remain calm and composed when dealing with customers who may be in stressful situations
• Customer service skills to provide a positive experience for customers throughout their claims process
• Computer literate
• GCSEs, or equivalent including English and Maths

Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Please refer the Job description for details