Recovery Coordinator /Integrated Recovery Coordinator - Manukau at Accident Compensation Corporation

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

70000.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Communication Skills, Adaptability, Time Management, Personal Resilience, Customer Service, Relationship Building

Industry

Government Administration

Description

Full-time | Monday to Friday | No weekends or public holidays Start date: Monday 13 April 2026 Bring your Case Management skills About the Role | Mō te tūranga mahi We’re growing and looking for a compassionate and organised Level 1 Recovery Coordinators to join our team. You’ll be the key contact for clients recovering from injury or facing challenges, helping them return to independence through tailored support and coordination. You’ll work 1:1 with clients, collaborating with providers, employers, and community networks to remove barriers and facilitate recovery. There are also opportunities to specialise—for example, our Level 1 Integrated Recovery team supports clients who have been unemployed for long periods, aiming for positive rehabilitation outcomes. What You’ll Be Doing | Āu mahi matua Build strong relationships with clients, whānau, providers, and employers Communicate via phone, email, and occasionally in person Develop and manage personalised rehabilitation plans Help clients make meaningful progress toward their recovery goals For more information click Recovery Coordinator and Integrated Recovery Coordinator About You | Mōu You might be an experienced administrator or come from a customer-focused background. We welcome applicants from all walks of life and encourage you to apply even if you don’t meet every requirement. What we are looking for | Ko tā mātou e rapu ana Excellent communication skills – able to explain complex info clearly and empathetically A curious mindset – keen to learn and apply legislation and technical details Adaptability and time management – able to adjust plans to meet client needs Personal resilience – able to support clients through tough times A clean NZ driver’s licence – for occasional travel Experience in case management or the public sector is a bonus, but not essential. What You Can Expect | Ngā Kawatau $70,000 starting salary + 9% superannuation Annual performance reviews linked to pay progression Wellbeing and employee discount programmes Supportive team culture with coaching and employee networks Modern open-plan office designed for collaboration and focus Hours: 40 hours per week, Monday to Friday between 8am and 5:30pm. About us | Mō mātou ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play. Applications close | Rā Kati Ready to make a difference? Apply now and start a new career with a new purpose. Applications will close at 11.55pm on Sunday 1 February 2026 and will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz Late applications will not be accepted Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.

Responsibilities

The Recovery Coordinator will build strong relationships with clients and develop personalized rehabilitation plans. They will work closely with clients to help them achieve their recovery goals.