Recovery Coordinator - Supported - Whakatane at ACC New Zealand

Whakatāne, Bay of Plenty, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

70000.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case management, Communication, Time management, Adaptability, Resilience, Customer service, Administration, Relationship building, Rehabilitation planning, Problem solving

Industry

Government Administration

Description

* Play to your strengths; use your case management skills * Start date: Monday 20 July 2026 * Full-time | Monday to Friday | No weekends or public holidays About the Role | Mō te tūranga mahi We’re looking for a compassionate and organised Level 1Recovery Coordinator to support clients on their journey to independence. This is a stable and varied role with opportunities to grow your career in case management. As the first point of contact for clients recovering from injury or facing challenges, you’ll: * Work closely with clients, whānau, providers, and employers * Communicate via phone, email, and in person * Manage rehabilitation plans and help remove barriers to recovery * Support clients to achieve their recovery goals For more Information Click here [https://www.acc.co.nz/assets/HR-resources/Day-in-the-Life-of-Recovery-Coordinator-2.pdf] About You | Mōu Whether you’re an experienced administrator or have a background in customer service, we welcome applicants from all walks of life. You don’t need to meet every requirement—what matters most is your commitment to helping others. What You’ll Bring | Ngā Pūkenga Motuhake * Excellent communication skills – able to explain complex info clearly and supportively * A curious mindset – keen to learn and apply technical and legislative knowledge * Adaptability – great time management and flexibility to meet client needs * Resilience – able to support others through tough times without carrying it home * A clean NZ driver’s licence – for occasional travel * Bonus: Experience in case management or the public sector is helpful but not essential What We Offer | He aha tā mātou e tuku Specialisation opportunities: This role also offers opportunities to specialise. For example, Kaihāpai are part of ACC’s Recovery teams and play an important role in supporting kiritaki (clients) who need a dedicated point of contact due to the complexity or sensitivity of their recovery needs. Kaihāpai focus on building strong, trust‑based relationships and supporting recovery outcomes in ways that respond to each person’s individual needs, preferences and circumstances. Working alongside kiritaki and their whānau, Kaihāpai help navigate ACC processes, coordinate rehabilitation activities, and support progress toward greater independence and, where appropriate, return to work. Salary: $70,000 + 9% superannuation Annual performance reviews linked to pay increases Wellness and employee discount programmes Work-Life Balance * Monday to Friday only – no nights, weekends, or public holidays * Hours: 40 hours per week, Monday to Friday between 8am and 5:30pm Positive Work Environment * Open-plan office with spaces for collaboration and focus * Supportive leadership with regular coaching * Employee networks that celebrate diversity and inclusion About us | Mō mātou ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play. Ready to make a difference? Apply now and begin a new career with purpose. Applications close | Rā Kati Applications will close at 11.55pm Sunday 17 May 2026 and will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email HRHelp@acc.co.nz Late applications will not be accepted Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.

Responsibilities

The Recovery Coordinator manages rehabilitation plans and acts as the primary point of contact for clients to support their journey to independence. They work closely with clients, whānau, providers, and employers to remove barriers to recovery and achieve rehabilitation goals.