Recovery & Returns Assistant | IKEA | Cairo Festival City at Al Futtaim Private Company LLC

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Selling Techniques, Carpentry, Product Handling, Communication Skills, Inventory Management, Problem Solving, Team Collaboration, Accountability, Continuous Improvement, Computer Literacy, English Fluency, Arabic Fluency, Safety Measures, Service Mindedness, Positive Shopping Experience

Industry

Real Estate

Description

Job Requisition ID: 175051 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview Of The Role:The Recovery Assistant plays a crucial role in the store's recovery and quality work by ensuring products are given a second chance, thereby minimizing unnecessary costs and promoting sustainability. They collaborate with various store functions and the matrix to improve recovery processes and product quality. Success in this role involves expertise in product handling, displaying excellent customer service, and enhancing profit margins through effective recovery strategies.What You Will Do:GeneralCollect products from different store locations (customer returns, damage in-store and in transit, display, quality cases) adhering to company Standard Operating Procedures.Identify product conditions and decide on actions such as repacking, selling in AsIs (circular hub), selling as parts, storing for internal spare parts, or destruction according to company guidelines.Display products for sale in AsIs (Circular Hub) safely and commercially, following company pricing principles and display techniques.Provide visitors in AsIs (Circular Hub) with a positive shopping experience by being service-minded and ensuring that standards are met/exceeded for general routines and housekeeping.Understand IKEA products thoroughly to offer customers information on product range, assembly instructions, and required spare parts.Perform inventory and conduct investigations in the AsIs (circular Hub) to minimize discrepancies under the supervision of the Recovery Group Leader.Collaborate with relevant functions to improve the flow of items through Recovery, maximising profit and ensuring compliance with operating procedures.Required Skills To Be Successful:Proficiency in customer service and selling techniques.Experience in carpentry and product handling.Strong communication skills in English; Arabic preferred.Knowledge of inventory management and investigation procedures.What Qualifies You For The Role:Minimum High School Degree.1 year of retail experience.Good experience in carpentry.Proficiency in selling techniques and customer service.Good knowledge of goods handling and safety measures.Fluency in written and spoken English (Arabic preferred).Computer literacy, especially in Microsoft Office applications.Strong customer focus.Effective communication and problem-solving skills.Accountability and continuous improvement mindset.Ability to lead personally and work collaboratively within a team.About Al-Futtaim Group Real Estate The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City. About Al-Futtaim Malls Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco. Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners. For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/ About Al-Futtaim Engineering & Technologies Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

Responsibilities

The Recovery Assistant is responsible for collecting products from various store locations and ensuring they are handled according to company procedures. They also enhance the shopping experience in the AsIs Circular Hub by providing excellent customer service and maintaining product displays.