Description:
MPS Credit Union is seeking a dedicated, detail-oriented, and service/member-focused Recovery Solutions Specialist to join our team at our Main Office.
As a Recovery Solutions Specialist, you’ll be essential in helping our credit union maintain financial wellness through effective recovery of delinquent loan/accounts, while upholding our values of compassion, fairness, and exceptional member service.
Apply to MPS Credit Union! A supportive team that values professionalism, accuracy, and member satisfaction. Enjoy opportunities to learn and grow, with the potential to earn bonuses and performance-based incentives.

NOTE:

This job description outlines the general nature and level of work performed by team members in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications.

Requirements:

• Ability to work collaboratively in a team-oriented environment.
• Desire to help and service members, be a “People Helping People” person.
• Proven experience in customer service or client services roles, preferably in the financial sector.
• Excellent communication skills in English and Spanish.
• Excellent communication both verbal and written, with strong phone etiquette.

• Respond to member inquiries via phone, email, and chat with a helpful and positive attitude,
• Monitor and Collect past due accounts & loan payments and/or recovering collateral,
• Update files and document via the credit union’s recovery system,
• Secure credit bureau reports. Skip trace on loan accounts. Maintain accurate data for repossession log, charge-off list, etc.,
• Research and solve routine member questions, problems, and complaints concerning credit union accounts/loans and ensure proper follow up and satisfaction,
• Research payroll deductions, tops, starts, and changes as they may affect the status of a loan repayment,
• File all claims related to collateral damage, total loss, disability/life insurance, and GAP coverage,
• Cross-sell credit union product, promotions and services,
• Responsible for approximately 80-100 outgoing/incoming calls a day.